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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Azure AD B2C - User Ac...
Supply chain | Supply Chain Management, Commerce
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Azure AD B2C - User Account Migration

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Posted on by Jritz 289

Hello all,

I am facing a specific issue and wanted to see if anyone in the community has insight on this particular issue. I have done a bit of testing prior to the user account migration from a third party authorization provider. One of the things I did is create a user account in Azure AD B2C, and then tested logging in on the website. I wanted to see how account creation in D365 HQ would be handled if an account is added to Azure AD B2C that does NOT exist in D365 HQ. 

I have noted two things from this process. The user gets a 500 internal server error when attempting to log in to the website. I see no account created in D365 HQ.

My concern is this: 

We migrate 50,000 user accounts and none of them are able to sign in to the website and no correlating customer is created in D365 HQ.

Can someone that has dealt with a migration shed a bit of light on this process and these concerns? I've reviewed all relevant documentation and am still not seeing the answers I'm looking for.

Thanks,

Josh R

I have the same question (0)
  • Verified answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at

    Once you enable this feature, when a customer logs into Azure B2C account that matches with an email address in customer's profile, D365 will automatically link them. You need to enable this feature in feature management as it is not enabled by default.

    learn.microsoft.com/.../identity-record-linking

  • Verified answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at

    Just noticed your question was about accounts who doesn't exist in D365. What we did was to extend Customers V3 entity so that when we upload the  data through the entity, a separate call is made into Azure to create the Azure B2C users in Azure AD so that the whole process is handled by D365 itself.

  • Suggested answer
    P Jackson Profile Picture
    P Jackson 1,614 on at

    If you are not first migrating the customers and their email addresses to D365 HQ, then you do not need to migrate them in to AzureB2C. Simple place an instruction on the website for the customer to re-register and set their password. With the Feature mentioned enabled the D365HQ record will then be linked with the new Azure B2C registration.

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