Reverse Customer Credit Note

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Posted on by EugeneJohnCRR

Hi D365FO Experts,

I would like to ask how to reverse a posted customer credit note.

The reason why we need to reverse it is due to wrong date. It should be dated June 30, 2020 instead of July 01, 2020. This credit note must be dated in June 2020 for us to have the correct 2nd Qtr VAT return.

Thank you!

EugeneJohnCRR

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Ludwig Reinhard Microsoft Employee on at

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Hello Eugene John CRR,

If the transaction is posted in the wrong month (July) then reverse the incorrect transaction by posting a customer 'invoice' with the same amount.

That is, post a negative customer credit note in July.

Once that is done post a corrective customer credit note in June.

Can you let us know in which module this credit note was posted and what relationship it has? (e.g. relationship to a project, sales order, free text invoice, etc.)

Many thanks and best regards,

Ludwig

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Rahul Mohta 21,042 on at

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being a subledger reversal, always good to pass correcting entry as Ludwig also suggested

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EugeneJohnCRR 37 on at

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Hi Ludwig!

Thank you for your time for this. the credit note is related to a sales order.

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