Deliver Remainder Error

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A sales order that has been completely picked and delivered to a customer is still showing a "Deliver Remainder" quantity. When looking at the Line Quantity under the General tab when in the sales order. This is preventing the order from Invoicing to our Customer.

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PrzemekG 725 on at

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RE: Deliver Remainder Error

Hi,

Use Delivery Reminder function under Functions button in Sales order details form to cancel remaining quantity. It works in AX 2009. AX 2012 should be similar.

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Community Member on at

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RE: Deliver Remainder Error

I am not seeing a Deliver Remainder under a Functions button, but when going under the General tab. There is Related Information - Line Quantity, then when you go into that you can go into "Update line" to select Deliver Remainder, but it does seem to be doing anything.

I have tried to manually post the packing slip, but I am getting error: "No lines for posting or quantity =0

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Guy Terry 28,892 Moderator on at

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RE: Deliver Remainder Error

Hi Tom,

You're in the right place. Clicking 'Deliver remainder' should open a dialogue that looks like this:

It can also be opened from the Sales order line, by clicking 'Update line' -> 'Deliver remainder' there.

If it's not working, can you tell us what quantities you see in the 'Line quantity' form for the offending line?

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Community Member on at

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RE: Deliver Remainder Error

Quantity - 2

Invoiced - 1

Delivered - 1

Deliver Remainder - 1

Physical Reserve - 1

Do I need to change the Deliver Remainder to 0, instead of 1?

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Guy Terry 28,892 Moderator on at

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RE: Deliver Remainder Error

Do you want to Invoice 2, or Invoice 1 and Cancel 1?

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Community Member on at

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RE: Deliver Remainder Error

I am thinking Invoice 1 & Cancel 1

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Guy Terry 28,892 Moderator on at

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RE: Deliver Remainder Error

OK, then yes. We need to get the Deliver remainder (and Physical reserved) to zero. Normally, you would do that by 'Update line' -> 'Deliver remainder' -> 'Cancel quantity', but as you say that's not working, I'm a bit stuffed.

From the order line area, if you do Warehouse -> Work details, does it show any work which is not 'Closed'?

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Community Member on at

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RE: Deliver Remainder Error

Looking at the work associated with this order there is a cancelled line of Qty 1 of the item that is showing deliver remainder. The original sales order called for 2 of this item, so how were we able to ship this when the shipment was fully satisfied? Since that line is cancelled is it possible to update the sales order to qty1 of that item and remove the reservation as well?

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Guy Terry 28,892 Moderator on at

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RE: Deliver Remainder Error

It is possible to Confirm a Shipment short if the Line on the related Load has an under-delivery percentage set.

If the shipment is Confirmed (has the status 'Shipped'), I think you might be in a spot of bother. In my experience, you will not be able to release the item to the warehouse again. And although you should be able to cancel it from the order, in CU8 that did not work. Hotfix 'KB3048896 "The quantity on the load lines cannot be adjusted based on the source lines quantity change" error when trying to use a deliver remainder to cancel a sales order' resolves this, but was not included in AX until CU9.

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Community Member on at

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RE: Deliver Remainder Error

Yeah the ship status is 'Shipped' and I am unsure how that happened when the Shipment was not satisfied. So I am assuming someone manually confirmed the shipment by mistake, instead of creating a wave to go pick the remaining item.

The sales order is in Open Order with Released status, so no quantity adjustments can be made on the sales order. I believe all items have been sent, so we just want to get this order to move to 'Invoiced' status instead of 'Open'

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