Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Sales Order - Adding P...
Microsoft Dynamics CRM (Archived)

Sales Order - Adding Product

(0) ShareShare
ReportReport
Posted on by wperkinson3 728

We are encountering an issue with our integration between GP and CRM.

We use Scribe for our integration.

Here is our situation:

Order was submitted to GP from CRM.  It integrated properly.

About a month later, the order was updated in GP which triggered an integration to CRM.

In that month of time, the parts on the order were retired in GP and thus updated in CRM.

Scribe fails on the integration stating that only active product can be added to an order.  How can I get around this issue?

At this time, the order in CRM looks like there are no line items.

Thank you,

Will

*This post is locked for comments

  • Suggested answer
    ashlega Profile Picture
    ashlega 34,475 on at
    RE: Sales Order - Adding Product

    Hi,

     it's not about being an admin or not being an admin. You can only add active products to the price lists, orders, etc.. and, since the one we are talking about has been retired, Dynamics won't allow adding that product to the order.

  • wperkinson3 Profile Picture
    wperkinson3 728 on at
    RE: Sales Order - Adding Product

    Alex,

    Yes, to activate the part again in CRM would work.

    The part is actually retired in GP.  A retired part can be on an existing order.

    Thus we need the part to be retired in CRM so that a user cannot use it on any future orders.

    To activate it would defeat the process.

    I am curious as to why Scribe cannot overcome this limitation as it is updating the order with administrative privs.

  • ashlega Profile Picture
    ashlega 34,475 on at
    RE: Sales Order - Adding Product

    Did you try to reactivate that product in crm?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans