Use Cases For Custom Entities

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Posted on by z.sam

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Hi everybody,

Can we use Cases for custom entities?

I created a 1->n relation between the custom entity and the case, but the case entity has a required field named customer, that could not be removed, how could I fix this problem?

I'm using Dynamics 9.0.24.8 on-premises, And I'm doing this on a custom entity.

Regards

Zeinab

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a33ik 84,331 Most Valuable Professional on at

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Hello Zeinab,

I'm afraid customerid is a platform-required field and you won't be able to save the case without populating it. I would say - create a dummy account or contact and populate customerid with that dummy record.

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Mohsin Ali 3,634 on at

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a33ik has rightly pointed that Customer field is system required.

However, what you can do is by using JavaScript, you can set default value of Customer field.

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