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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Real-Time Marketing Da...
Customer experience | Sales, Customer Insights,...
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Real-Time Marketing Data - Email Interaction Azure Storage

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Posted on by DeclanMP 22

Is the email open and click data available in the Email Interaction Azure Storage along with the Outbound Marketing data

We're looking at moving to the Real-Time marketing system, but we have Live Reports running through the Email Interaction data that holds the Outbound Marketing Interactions.

Do these two systems store their data in the same place or is it separate?

Thnakyou,

Declan

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  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi Declan,

    Data from Customer Insights environments that use the Azure Data Lake Gen v2 storage isn’t accessible in real-time marketing. To use Customer Insights data in real-time marketing, you must create a new environment using a copy of the existing environment, then use the Customer Insights storage option and enable data sharing with the Dataverse org on which Dynamics 365 Marketing is installed.

    Here is the reference documentation:

    Known issues in real-time marketing (Dynamics 365 Marketing) | Microsoft Docs

  • Olasan Profile Picture
    Olasan 2 on at

    Hi, There is noe data export to azure from real-time marketing. In fact, for real-time marketing, the analytics data available is pretty minimal - only total opens and clicks for email for instance...

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