Receiving an Error When Posting a Service Order: The Reminder Terms does not exist. ID fields and values: Code ='Test'

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Posted on by Elliott Kleckner

Hi everyone,

Please review the screenshot below. An end user is testing the functionality of posting a service order and is coming up with this error. I am not seeing where Reminder Terms are to be entered in the Service Order as well. I was wondering if it was because the response date was in the past when trying to post? I'm really not sure so any help would be great!

Thank you,

Elliott

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Elliott Kleckner 10 on at

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RE: Receiving an Error When Posting a Service Order: The Reminder Terms does not exist. ID fields and values: Code ='Test'

I didn't realize it was that literal of an error code, where it actually has "TEST" typed in. Somewhere in the testing phase I guess someone typed in "Test" into the Reminder Terms for some reason.

Thank you for the help! I had no idea it would be on the customer card, I was looking all around the service order for it.

Thank you,

Elliott
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KasparsSemjonovs 3,907 Super User 2024 Season 2 on at

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RE: Receiving an Error When Posting a Service Order: The Reminder Terms does not exist. ID fields and values: Code ='Test'

Check the Customer Card - if he has a Reminder Terms TEST set up. If so - delete this value, or change to the correct one.

if it is not in Customer card - then check related templates/service order - if somewhere the TEST has been filled in.