Link/Relate Customer Voice Survey Response to Contact when sends thru SMS inside Journey Real Time Marketing

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Posted on by Joe Cord

Hi Everyone,

I am asking help on how we can link the Customer Voice Survey Response to the Contact record that submitted it.

Our scenario is we have a Journey that sends an SMS with Customer Voice Survey.

And then we created a segment that gets contact that responded to the survey.

We tested the Journey and it successfully sends a SMS and we responded on the Survey. But it doesn't not go to the Segment we created.

We tracked the Survey Response and we saw there's a record. We expected that it should give as contact for the segment.

Any help on this one thanks! Let me know if you needed additional details. :)

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sinehelth 45 on at

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RE: Link/Relate Customer Voice Survey Response to Contact when sends thru SMS inside Journey Real Time Marketing

Hi!

Anybody who has has contact with Microsoft support regarding this?

Best regards,
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Chiara Menesatti on at

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RE: Link/Relate Customer Voice Survey Response to Contact when sends thru SMS inside Journey Real Time Marketing

Hi Joe,

have you opened a support ticket regarding this?

In general, when sending a survey through D365 Marketing, the Regarding field won't get populated.