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Hi Everyone, I am asking help on how we can link the Customer Voice Survey Response to the Contact record that submitted it. Our scenario is we have a Journey that sends an SMS with Customer Voice Survey.And then we created a segment that gets contact that responded to the survey.We tested the Journey and it successfully sends a SMS and we responded on the Survey. But it doesn't not go to the Segment we created. We tracked the Survey Response and we saw there's a record. We expected that it should give as contact for the segment.
Any help on this one thanks! Let me know if you needed additional details. :)
Hi Joe,
have you opened a support ticket regarding this?
In general, when sending a survey through D365 Marketing, the Regarding field won't get populated.
Hi!
Anybody who has has contact with Microsoft support regarding this?
Best regards,
Under review
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