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Customer experience | Sales, Customer Insights,...
Suggested Answer

Link/Relate Customer Voice Survey Response to Contact when sends thru SMS inside Journey Real Time Marketing

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Posted on by 25

Hi Everyone, 

I am asking help on how we can link the Customer Voice Survey Response to the Contact record that submitted it. 

Our scenario is we have a Journey that sends an SMS with Customer Voice Survey.
pastedimage1658219111742v1.png

And then we created a segment that gets contact that responded to the survey.
pastedimage1658219227458v2.png



We tested the Journey and it successfully sends a SMS and we responded on the Survey. But it doesn't not go to the Segment we created. 

We tracked the Survey Response and we saw there's a record. We expected that it should give as contact for the segment. 

pastedimage1658219399527v3.png

Any help on this one thanks! Let me know if you needed additional details. :) 

I have the same question (0)
  • Suggested answer
    Chiara Menesatti Profile Picture
    Microsoft Employee on at

    Hi Joe,

    have you opened a support ticket regarding this?

    In general, when sending a survey through D365 Marketing, the Regarding field won't get populated.

  • sinehelth Profile Picture
    45 on at

    Hi!

    Anybody who has has contact with Microsoft support regarding this?

    Best regards,

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