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I have a new installation of CRM 4.0, plus CRM Email Router and Exchange 2007. The email router was working ok, but there was a problem with Exchange and it was uninstalled and rebuilt on another server. The Email router was originally on the Exchange server, but is now installed on the CRM Server.
Now, If I try to add user logon credentials to allow the CRM Email router to send and receive on behalf of a user, at Tools\Options\Email, the operation fails, with the following error message:
" An error has occurred
Try this action again..."
The following warning event appears in the application log of the CRM server:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 24/08/2010 14:56:22
Event time (UTC): 24/08/2010 13:56:22
Event ID: ced64ae0af5f43ffad255299b951ac55
Event sequence: 663
Event occurrence: 9
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/2/ROOT-1-129271220907259824
Trust level: Full
Application Virtual Path: /
Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\
Machine name: CRMServer
Process information:
Process ID: 2388
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: TargetInvocationException
Exception message: Exception has been thrown by the target of an invocation.
Request information:
Request URL: http://172.16.6.4:5555/[OrganisationName]/Tools/PersonalSettings/cmds/cmd_update.aspx
Request path: /[OrganisationName]/Tools/PersonalSettings/cmds/cmd_update.aspx
User host address: 10.1.1.71
User: [DomainName]\test1
Is authenticated: True
Authentication Type: Negotiate
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 3
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at Microsoft.Crm.Application.Utility.Util.RaiseXMLError(Exception exception)
at Microsoft.Crm.Application.Pages.Tools.PersonalSettings.UpdateXmlAcceptor.ConfigurePage()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
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