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Supply chain | Supply Chain Management, Commerce
Suggested answer

Sales quote price simulation override operator logon failure

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Posted on by 335
Issue: When attempting to apply a price simulation to a Sales quotation, a reason code and manager password needs to be captured in order to override the total discount applied to the order. The pop-up does not accept the employee number and commerce password as stored on the employee record.
 
Repro steps:
Go to Sales & Marketing > Sales quotations > All quotations
Select a quote in State - Created
Ensure there is one or more items on the sales quote
In the navigation panel click Quotation > Analysis > Price simulation
Click Yes on the pop-up
Create a new price simulation record
In the simulated prices tab, ad a new discount %. Ensure the new margin is more than 10%
Click the "Apply price simulation" button
 There will be a pop-up to capture override details for the total discount
Select an override reason
Enter an operator ID and Password. The system gives you an error "invalid login"
I attempted the following user ID and password combinations and all failed:
  1. Employee ID and POS password 
  2. User ID and Azure password
  3. Employee DI and Azure password
  4. User ID and POS password
Other investigations and config steps:
  1. Override permissions configured in the Retail module
    Pic1.png

  2. Employee has price override permissions:
    Pic2.png

  3. User has Sales Manager role:
    Pic3.png
  • Suggested answer
    Ramune Profile Picture
    Ramune on at
    RE: Sales quote price simulation override operator logon failure

    Hi Liese-Marie,

    if the issue still exists, please create a service request to us so we can investigate deeper.

  • Liese-Marie Heyns Profile Picture
    Liese-Marie Heyns 335 on at
    RE: Sales quote price simulation override operator logon failure

    Hi Ramune, I tried that and still got the same error.

  • Ramune Profile Picture
    Ramune on at
    RE: Sales quote price simulation override operator logon failure

    Hi Liese,

    can you please try this:

    In Override permissions form add SYSADMIN role additionally:

    pastedimage1621604999611v1.png

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