Hello,
Here's the problem. I'm hoping someone can help.
We entered a transfer between two of our bank accounts into GP 2010. The first problem is that although we only entered the transaction once, it appears in the checkbooks twice. The transfers have two different transaction numbers. No idea how this would have happened. We thought it was no big deal and that we would just mark one off as cleared when we did the bank rec, and then the other we would leave uncleared so we could delete it. Of course things are never that simple with GP. After we did the bank rec, which was when we noticed the duplicate item, two other problems arose. The first was that the item we marked as cleared during the bank reconciliation, does not show as "reconciled" in the checkbook. The item that we left unmarked, instead shows as "reconciled" in the checkbook. Again, no biggie, right?, since the items are the same dollar amount, same date, etc. - wrong. The second problem was that we cannot delete the unmarked/uncleared item. When we attempt to do so, we get a message that says "This transfer can't be voided. It is either marked for reconciliation, has been reconciled, or has already been voided." This makes no sense because when we pull up the bank reconciliation screen to do the next bank rec, the item is sitting in that window and shows as unmarked, making us believe that it is available to tick off with a subsequent reconciliation. If that was truly the case, we should be able to void it, but we can't. So it seems to me that there is a miss between the bank reconciliation and the checkbook.
Please let me know if you have ever seen this before and how you went about resolving it.
Thank you.
