Dynamics Community Forum Thread Details

Event management | Despite successful event registration & check-in, no desired follow-up emails are sent after an "if attended clause" - why?

HI @ all,

We are currently facing the problem here in a customer project that we are NOT able to send any follow up emails after an event within Customer Journey's and we are wondering what could be the reason for this.

The scenario:

We have a Customer Journey with various mailings, such as.
- Invitation email with CTA to a landing page (on the landing page there is a form of the type "Event Registration")
- Thank you email, which is triggered as soon as someone has registered
- Reminder email (one night before the event).
- Then comes the event itself &
- Finally, a follow-up email should be triggered after the event.

Attached are two screenshots, which show the relevant part of the customer journey. And on the other hand, the event itself, in which you can examine the check-ins.

As we can see there, the customer journey is successfully completed, and the event also runs as planned. What's more, the condition is configured correctly.