You’re offline. This is a read only version of the page.
30
HI @ all,
We are currently facing the problem here in a customer project that we are NOT able to send any follow up emails after an event within Customer Journey's and we are wondering what could be the reason for this.
The scenario:
We have a Customer Journey with various mailings, such as.
- Invitation email with CTA to a landing page (on the landing page there is a form of the type "Event Registration")
- Thank you email, which is triggered as soon as someone has registered
- Reminder email (one night before the event).
- Then comes the event itself &
- Finally, a follow-up email should be triggered after the event.
Attached are two screenshots, which show the relevant part of the customer journey. And on the other hand, the event itself, in which you can examine the check-ins.
As we can see there, the customer journey is successfully completed, and the event also runs as planned. What's more, the condition is configured correctly.
Why do our participants still not go through the positive path?
Many thanks in advance!
Best,
Sören
Hi Soeren Roggenkamp,
As the screenshot you provide, you set the defined amount of time is 1 Hour. This means if the registrants would not attendee the event in time(1 Hour), then will go false(would not send the email). This could be the reason why these follow up emails weren't sent.
Share
Report
All responses (
Answers (
