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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Captured forms - allow...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Captured forms - allow bulk e-mails

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Posted on by VladfromcCph 25

We are capturing webinar sign-ups from an external partner.

By default, all new contacts have "Do not allow bulk e-mails" set to to "Do not allow". 

We have set a checkbox to get consent on the external form - how can I map "Do not allow bulk e-mails" to "Allow"?

Right now, regardless if the user consented or not to marketing e-mails, it is mapped with "Do not allow". Can I change this?

We don't have the same issue with embed forms - there you can set the default value from the editor.

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  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Do you mean that the options of the external field are the opposite of the "Do not allow bulk e-mails" options that comes with the system?

    If yes, you can create a new field in Contact entity whose options are redirected and create a new form field mapped to the field.

    Then capture the external one with it and update the "Do not allow bulk e-mails" field with its value via Business Rules / JavaScript / Workflow / Flow.

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