Microsoft Dynamics AX (Archived)

When I open AX, the mouse not working

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Posted on by Evelyn Huang

Dear all,

I am encounter a strange situation.

I was installed the AX 2012 R3 successful at vSphere.

When I open the AX client, the mouse was not working. But the keyboard is working!!

Has anyone encountered this problem?

As follow is my operations system and the other software version that I install at the computer,

1. Windows Server 2012 R2 Standard

2. SQL Server 2014 Standard

3. Visual Studio 2010 Professional

4. Microsoft office 2007 Enterprise

My English is not very well. Wish you can understand what I want ask.

Thanks a lot and very appreciate to have this place be able to ask questions.

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Martin Dráb 239,040 Most Valuable Professional on at

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What "is not working" exactly means? Is the problem only in the AX window, or is it in the whole system? Is this the first time you started AX, or have you already completed the initialization checklist?

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Evelyn Huang on at

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Dear Martin Dráb,

Thank you for your reply.

1. "Not working" is means "No matter where I click is all no response".

2. When I open AX client windows, whole system will have this problem.

3. It is not the first time when I started AX, and I am already completed the initialization checklist.

4. By the way, when I open the SQL Management Tool, the mouse also not working.

And I found if I open the AX by right click at AX icon, and choose "Run as administrator", the mouse is working!!!

But I think this is not the best answer because I have a lot of users will need to log on to use the AX. I can't set everyone to administrator.

Thanks again!!

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Umesh Pandit 9,315 User Group Leader on at

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Hi Evelyn,

Please check the performance of the AOS Server, if is slow, this will happen, Try to increase the RAM,CPU counts and HDD if needed of AOS server or the VM.

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Martin Dráb 239,040 Most Valuable Professional on at

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I would normally suggest contacting Microsoft Support, but I don't believe that running AX on vSphere is supported. VMware will likely not support you either. That's the risk using unsupported platforms.

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Evelyn Huang on at

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Dear UMESH PANDIT,

Thanks for your reply. :)

Our machine's performance is not very well.

When I open AX first time after power turned on, normally need 10 seconds, or even longer.

Our machine have 2CPU and 8core, RAM is 64GB. I think it is enough to run the AX, or maybe is VM have something wrong?

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Evelyn Huang on at

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Dear Martin Dráb,

Thanks for your reply again. :)

We have been contacted Microsoft Support, but didn't receive response.

And the "I don't believe that running AX on vSphere is supported." is means vSphere is not supported AX?

Actually, we found when we open "Server Manager" and then open AX, the mouse will not working. And if we didn't open Server Manager and directly open AX after power turned on, the mouse is working.

But it is still strange, so we keep find the answer that why the mouse will not working after we open Server Manager.

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