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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Check printing no work...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Check printing no working...

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Posted on by mikefern 170

After ensuring that all proper fields are filled out in the setup screens, I'm unable to print check in AX 2012.  When I hit generate payment in AP, I do get the print check dialog box but when hitting OK, it simply does not print anything, regardless of whether I print to a printer or screen.

I have chosen the correct report for checks as well.

Any idea why it won't actually print a check?  I'm testing this in a development environment but does not seem to work in production either.

Any help is greatly appreciated.

Thanks,

I have the same question (0)
  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello mikefern,

    Are you the only user who has problems with the check printing or are all users similarly unable to print checks?

    If you are the only one who has problems then it might be a user rights issue.

    In case all users have the same problem, please provide some additional information on your system version and the setup that has been made for check printing.

    Many thanks and best regards,

    Ludwig

  • AshokKumarGuptaEga Profile Picture
    AshokKumarGuptaEga on at

    Hi Mikefern,

    Aside Ludwig question on user access; you may have to check up your payment format setup and check layout setup.  If needed try to compare your setup with standard demo data (USMF legal entity) setup for reference.

    And if you enable payment advise you may also have another pop-up to select the destination for which you need to pay attention.

    Best Regards

    Ashok Kumar Gupta Ega

    Microsoft Support

  • mikefern Profile Picture
    mikefern 170 on at

    Hi,

    Thanks for the reply.  We are in the process of setting it up so I'm the Admin with full rights so I know it is not related to security roles.  I have ensured that all proper fields under method of payments, bank, vendor/address, etc are filled out correctly and it is pointing to the default check in AX 2012.  

    I do get the extra box when checking advise and it doesn't matter what destination I choose.  It just doesn't print or do anything at all.  Not sure what else to check here but it simply will not print.  

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi mike,

    Do you have a developer around who could possibly take a look at this issue?

    Alternatively, I would recommend opening a support case with MS.

    Best regards,

    Ludwig

  • Suggested answer
    SREEPRIYA KOLAGANI Profile Picture
    SREEPRIYA KOLAGANI on at

    Hi Mikefern,

    If the issue still persist, just check if Export format for the selected method of payment is 'Check' or not. If not you need to have 'check' in selected file formats using 'setup'.

    To generate a check we need to have the below requirements :

    • Selected method of payment should have Export file format as 'check'.
    • Check layout created in cash and bank management.
    • And ready created checks to use.

    Hope this helps.

    Thanks,

    Sreepriya,

    Note: This post is my own opinion and does not necessarily reflect the opinion or view of my company.

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