web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Name of records are grayed out and buttons in ribbon not showing

(0) ShareShare
ReportReport
Posted on by 26

Hello,

I have a few users with the same security roles assigned to them that no matter what entity they go into the name of the record shows like the below picture.  Then I have some other users with the same security roles as the users having this issue and it works fine for them.  I have tried removing all security roles and just granting system admin rights, same issue.  My account with system admin rights works fine, no issues.  There are no business rules on the form either.  What would cause something like this?

pastedimage1626797025395v1.png

I have the same question (0)
  • Suggested answer
    Wahaj Rashid Profile Picture
    11,321 on at

    Hi,

    Thank you for your query.

    Did you verify the Business Units of these users and the ones having no problem?

  • USA80 Profile Picture
    26 on at

    yes, they are in the same business unit

  • AriaConsulting Profile Picture
    2 on at

    May or may not accomplish anything, but have you tried having the users log out, unassigning the D365 license, and then reassigning the license?

  • USA80 Profile Picture
    26 on at

    This has been tried, also didn't resolve the issue.

  • AriaConsulting Profile Picture
    2 on at

    I think that warrants filing a ticket with MS then as it clearly isn't anything "simple".

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
#ManoVerse Profile Picture

#ManoVerse 101

#2
Siv Sagar Profile Picture

Siv Sagar 93 Super User 2025 Season 2

#3
Martin Dráb Profile Picture

Martin Dráb 62 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans