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Microsoft Dynamics CRM (Archived)

CRM 2016 Outlook Plugin

Posted on by Microsoft Employee

We have been installing the 2016 CRM plugin for outlook for 2 weeks without an issue. Today we come across an errors stating 

Upgrade cannot proceed: Your version of Microsoft Dynamics CRM for Outlook isn’t supported for upgrading to CRM 2016 for Outlook. You must first upgrade CRM for Outlook to a version that is supported for upgrading to CRM 2016 for Outlook.
16:27:52| Info| === Setup bootstrap logging ended 9/26/2016 4:27:52 PM ===

But this user is using outlook 2013 as are most of the rest.. any ideas

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  • PS Profile Picture
    PS 23,577 on at
    RE: CRM 2016 Outlook Plugin

    technet.microsoft.com/.../hh699711.aspx

    This is what you need to do, before you use it..

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