Connector Issues with CRM 2011 upgrade to CRM 2013

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We are in the process of upgrading CRM 2011 to CRM 2013. Currently we are using connector ( version 2.3.1306.1) for integration with NAV 2013. My question is before I upgrade CRM 2011, do I need to uninstall connector and after CRM 2013 is installed, need to reinstall the newer version of connector.

If yes, how will I backup or export the mapping created in connector , as well other configurations for it to work on the newer version.

And does the uninstalling of connector affect NAV 2013?

Thanks

Gary Chahil

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ScottDurow 21 on at

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Hi,

The connector should continue to work for CRM2013 - see blogs.msdn.com/.../microsoft-dynamics-crm-2013-is-supported-by-connector-for-microsoft-dynamics.aspx

Hope this helps,

Scott

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Hi Scott

Thanks for the reply. Good to know that the version 2.1 works. Next question is as per microsoft, when you upgrade from crm 2011 to crm 2013, need to uninstall connector before the upgrade process. Read this.

The following products and solutions are not supported by Microsoft Dynamics CRM 2013 and will not be upgraded during Microsoft Dynamics CRM Setup. If you upgrade a Microsoft Dynamics CRM 2011 system that includes the product or solution listed below, or you install these components after you install Microsoft Dynamics CRM, these products or solutions may not function correctly. We recommend that you uninstall or manually remove the component before you upgrade.

Microsoft Dynamics CRM 2011 Reporting Extensions

Microsoft Dynamics CRM 2011 Email Router

Microsoft Dynamics CRM List Component for SharePoint Server

Connector for Microsoft Dynamics

So as per them , if i uninstall the connector and then reinstall it after upgrading to crm 2013, how do i save the mappings or customizations done inside connector to work with nav 2013.

Thanks

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ScottDurow 21 on at

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Hi,

I think what this means is that you need to uninstall the CRM solution part of the connector - and then re-install the solution once you have upgraded - but you can leave the instance adaptor installed and configured.

Hope this helps,

Scott

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Hi,

If they are talking about the solution , then I guess i do not need to uninstall the solution because the solution version we are using is 1.0.1603.3, which is supported by crm 2013

blogs.msdn.com/.../upgrading-to-microsoft-dynamics-crm-2013-here-s-what-you-need-to-know-if-you-are-using-connector-for-microsoft-dynamics.aspx

The steps I need to perform would be to after the install of crm 2013, open connector and go into adaptor settings and select crm 2013 and run the crm adaptor configuration utility to configure it.

I am not sure I need to do a new integration or the exisiting one works.

Will try it and update the forum on any issues

Thanks

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Nina P. 2,195 on at

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Hi Gary,

i understand your concern - I strongly recommend you to follow the guidance in technet.microsoft.com/.../hh699716(v=crm.6).aspx and uninstall the Connector before the upgrade process. For the reinstallation process I recommend you the below steps.

1. create backups/ exports of

a. the MSDI db

b. the maps by exporting them from the UI to files (from within the Connector > right click on each of the maps > Save Map to File)

c. additional step to b) just in case: the integration from UI (from within the Connector right click on the current Integration > Save Integration to File)

d. additional step to b) just in case: the maps by exporting them from the UI >map definition > Tab Export > copy the content and save manually into a txt file (from within the Connector)

e. the whole installation folder (C:\Program Files (x86)\Microsoft Dynamics\Microsoft Dynamics Adapter)

f. your NAV database

g. your CRM database

2. go to Control Panel => Programs and Features to uninstall the connector

3. go to the program files where the connector is installed and remove the remaining folders (very important not to leave the adapters files for the organization, in case of a next installation)

4. go to the SQL server instance hosting the connector MSDI database and remove it (very important not to leave it in case of a next installation)

UPDATE CRM TO 2013

5. Install the newest connector version mbs.microsoft.com/.../mdnav_dynamicsconnector 3.2.606.2

- Ensure that the system requirements are fulfilled

- Install the connector using the Installation Guide

6. Configure the Adapter Settings

7. Create a new integration from Blank for the configured Endpoints (Adapters)

8. Import the maps exported from step 1 b)

(Alternatively if you encounter any issues with steps 7-8, you could for 7. You can copy the old integration file which you have exported in step 1 c) to the Template folder of the Connector installation and

8. Create a new integration from Template, selecting the file from step 7))

9 . Test if the maps were successfully created and the data synchronization is working.

Please let us know if this helps and if you have any follow-up questions.

Thank you for using Microsoft Dynamics CRM Communities.

Nina Peneva

Support Engineer

Microsoft Dynamics CRM

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Hi Nina

Thanks for the update . Is there a document which outlines the steps recommended by you for uninstalling and reinstalling the connector which I can refer to?

Also we have Microsoft Dynamics CRM 2011 Reporting Extensions installed on the SQLSERVER, not on the APPSERVER which is hosting the CRM 2011. Do we still need to uninstall the Reporting extensions and reinstall the 2013 reporting extensions. If yes, what are the recommended steps for that.

We are not using the 2011 email router at this point, so i guess that is simple to uninstall it and reinstall the 2013 router.

In case we run into problems during the upgrade process, does Microsoft provide support over the phone? and is it incident based or per hour?

Thanks

Gary

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Nina P. 2,195 on at

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Hi Gary,

many thanks for your response. Unfortunately there isn't yet a document that outlines the recommended steps for uninstalling and reinstalling the connector I suggested you. The action plan I provided you isbased on our best practices and my experience and expertise as Subject Matter Expert on Dynamics Connector topic.

As documented in technet.microsoft.com/.../hh699716(v=crm.6).aspx, Microsoft Dynamics CRM 2011 Reporting Extensions are also not supported for in-place upgrade. Therefore you would also need to uninstall the 2011 Reporting Extensions and install the 2013 Reporting Extensions. . In terms of recommended steps for this, then simply uninstall the existing 2011 extensions and install the 2013 extensions. The only thing to note here is that a server reboot may be required.

Microsoft provides Support via remote access over the phone and screen sharing sessions. We differentiate between Advisory Services vs. Support Incident - see definitions in mbs.microsoft.com/.../default. I’d recommend to engage with Microsoft Support through your partner of record. If you not have a partner of record, you are encouraged to utilize Microsoft PinPoint pinpoint.microsoft.com/.../home to identify a partner. In general if you experience a breakfix issues, e.g. during the upgrade process or you need further assistance on later while using the application, you can open a Support Request with CRM Technical Support at the following link - www.microsoft.com/.../contact-technical-support.aspx and you will be contacted by one of my colleagues, who will troubleshoot the problem with you on the phone and via remote sessions. The way of how you will be charged for the Support Request depends on the Support contract of your company. If you don't have a Premier Support contract, for breakfix issues you can benefit from an incident based Support for a fix price. I’d still recommend you to first contact your partner of record.

Please let us know if this helps you moving forward.

Thank you for using Microsoft Dynamics CRM Communities.

Nina Peneva

Support Engineer

Microsoft Dynamics CRM

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Hi Nina

I was successfully able to upgrade to CRM 2013.

Below is an issue I am encountering with CRM website

When I am browsing the CRM website, it throws error message window while navigating from one section to another.

“Microsoft dynamics CRM has encountered an error”.

This is the URL of the error message.

_common/error/dlg_scriptError.aspx

I am using IE10, so I guess the browser should not be a problem. We have also applied the Update rollup2 , so don’t know why this is happening.

Connector: I was successfully able to install the connector and configure the adaptor.

When I was configuring the Adaptor for CRM , all I was able to see was CRM 2011 not CRM 2013 in there. dont know why.

Secondly, when I was trying to import the map from file, I was able to successfully import 14 maps, and got error message for 4 maps.

Error message " failed to create map from file , a service error has occured. When I checked the event viewer for log this is what I got:

Unexpected service error on call : www.microsoft.com/.../CreateMap

--- Exception Dump ---

Caught Exception: [System.ArgumentNullException] Value cannot be null.

Parameter name: objectProvider

Stack trace:

at Microsoft.Dynamics.Integration.AdapterAbstractionLayer.ObjectProviderProxy.CreateProxy(ObjectProvider realProvider)

at Microsoft.Dynamics.Integration.DataAccessLayer.Templates.MapTemplate.GenerateMapCreationPackage(ConnectorEntities entities, Guid taskCategoryId, Guid mapId, MapTemplate mapTemplate, TimeZoneInfo customerTimeZone)

at Microsoft.Dynamics.Integration.Service.ConfigurationServiceImplementationBase.<>c__DisplayClassa8.<CreateMap>b__a6()

at Microsoft.Dynamics.Common.Scheduler.SharedEntityConnectionUtility.InvokeWithSharedConnectionOnCreatedContext(Action toInvoke, SharedEntityConnectionWrapper createdContext)

at Microsoft.Dynamics.Integration.Service.ConfigurationServiceImplementationBase.CreateMap(MapCreationRequest mapCreationRequest)

at SyncInvokeCreateMap(Object , Object[] , Object[] )

at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)

at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

Error calling GetObjectProvider.

--- Exception Dump ---

Caught Exception: [System.InvalidOperationException] Configuration file C:\Program Files (x86)\Microsoft Dynamics\Microsoft Dynamics Adapter\Adapters\Microsoft.Dynamics.Integration.Adapters.Nav2009\ObjectConfig\QMLP - Production\Job_Card.config was not found in C:\Program Files (x86)\Microsoft Dynamics\Microsoft Dynamics Adapter\Adapters\Microsoft.Dynamics.Integration.Adapters.Nav2009\ObjectConfig\QMLP - Production. The configuration utility creates this file.

Stack trace:

at Microsoft.Dynamics.Integration.Adapters.Nav2009.NAV2009Adapter.GetObjectProvider(ObjectProviderBinder binder)

at Microsoft.Dynamics.Integration.AdapterAbstractionLayer.AdapterProxy.GetObjectProvider(ObjectProviderBinder binder)

Gary

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One more thing , the version of connector I got was 3.2.606.2

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