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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Not able to create chi...
Microsoft Dynamics CRM (Archived)

Not able to create child cases

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Posted on by GDIXIT 50

Hi,

On click on "CREATE CHILD CASE" on case form getting an exception ..

Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.InvalidOperationException: CRM Parameter Filter - Invalid parameter 'is_create_child_case=true' in Request.QueryString on page /form/Data.aspx

 

Any help would highly appreciated..

Regards,

Girijesh

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  • Verified answer
    GDIXIT Profile Picture
    GDIXIT 50 on at
    RE: Not able to create child cases

    Thank you, after adding "is_create_child_case" parameters is solved my issues.

  • Verified answer
    HenryBinan Profile Picture
    HenryBinan 169 on at
    RE: Not able to create child cases

    Your resolution solved the issue for me and my colleagues.

    Thanks a ton!!!

  • ScottbudNZ Profile Picture
    ScottbudNZ 35 on at
    RE: Not able to create child cases

    Thanks for that, Microsoft have advised they are working on a fix now as there are a number of people affected. 

    Support-Ticket.png

  • Verified answer
    ALE Profile Picture
    ALE 55 on at
    RE: Not able to create child cases

    Symptom

    Org has been migrated from v8.2 to v9 or had a minor update Jan 19th or 20th.

    From an account or contact record, try to create a new incident record (from custom grid or related view) and noticed an error message:

    Message: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.InvalidOperationException: CRM Parameter Filter - Invalid parameter 'is_create_child_case=true' in Request.QueryString on page /form/Data.aspx

    The raw request was 'GET /form/Data.aspx?_CreateFromId=2167a7b4-381a-e611-a847-005056970019&_CreateFromType=2&counter=1547745840170&etc=112&extraqs=%3f_CreateFromId%3d%257b2167A7B4-381A-E611-A847-005056970019%257d%26_CreateFromType%3d2%26etc%3d112%26is_create_child_case%3dtrue%26process%3d&formid=077fe6ef-90c6-42ba-a32b-fa622ec7528e&is_create_child_case=true&oid=&pagemode=iframe&pagetype=entityrecord&process=' called from orgsample.crm2.dynamics.com/main.aspx.

    Cause

    Missing a specific parameter on the form

    Resolution

    -Go to Customization area > Customize the System

    -Open Case entity > Forms

    -Localize the main form and edit properties

    -Go to Parameters and add new parameter

    Name: is_create_child_case

    Type: Boolean

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Not able to create child cases

    Hi,

    Please raise a ticket to Microsoft, I can reproduce your error. I do not have any customization on my environment.

    7558.5.PNG

  • ScottbudNZ Profile Picture
    ScottbudNZ 35 on at
    RE: Not able to create child cases

    I am getting the exact same error,but instead only when I try to add a new case from the subgrid view when viewing the Account. 

    Works fine if I click new from the cases view.

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: Not able to create child cases

    if this you donot have any script , plugin running on that event.

    please raise a ticket with microsoft.

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