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D365 POS - Coupon Codes Usage

Posted on by 70

Hello

I've been using coupon codes functionality for a while for our D365 POS .. I am aware of the usage limit feature which can limit the exact coupon code from being used more than once, but recently I found out that the cashier cannot use 2 different coupon codes for the same receipt so that the discount amount be applied twice .. Instead no matter how many coupon codes are applied to the receipt, only one discount amount applies

Any thoughts appreciated

Regards,

Suha

  • P Jackson Profile Picture
    P Jackson 1,560 on at
    RE: D365 POS - Coupon Codes Usage

    Yes

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: D365 POS - Coupon Codes Usage

    It doesn't work. Thank you.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: D365 POS - Coupon Codes Usage

    Hi Suha,

    So are there customizations to do this?

    Regards,

    Hubert

  • P Jackson Profile Picture
    P Jackson 1,560 on at
    RE: D365 POS - Coupon Codes Usage

    That sounds correct to me and if there isn't a setting on the Discount record to control that then it must be by design and something that Microsoft have hardcoded in there. Assume you have the 'Exclusive' flag on the Coupon record set to 'No'? I think having it set to 'Yes' would have the effect you describe.

  • Suha Profile Picture
    Suha 70 on at
    RE: D365 POS - Coupon Codes Usage

    Hi Hubert,

    The answer from Microsoft was that this is how it works, There is a restriction in D365... cannot use more than one coupon for the same receipt from the same list of coupon codes.

    Regards,

    Suha

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: D365 POS - Coupon Codes Usage

    Hi Suha,

    Is there a solution? I have the same question now.

    Regards,

    Hubert

  • vishy Profile Picture
    vishy 85 on at
    RE: D365 POS - Coupon Codes Usage

    Hi Suha,

    If I understand correctly all your discounts (related to the coupons you are using) have

    • Discount concurrency mode = Compounded
    • Pricing Priority = 0
    • And discount type = "Threshold discount" or "Discount"

    And your commerce parameter is also set correctly to compound discounts within the same pricing priority. 

    It should be working correctly and I don't know why this is not working for you. To understand the exact cause someone will have to look at the transactions much more closely, I would suggest open a support ticket with Microsoft.

    Vishy

  • Suha Profile Picture
    Suha 70 on at
    RE: D365 POS - Coupon Codes Usage

    Hi

    pastedimage1635058712675v1.png

  • vishy Profile Picture
    vishy 85 on at
    RE: D365 POS - Coupon Codes Usage

    Hi Suha,

    What is your commerce parameter -> Discount concurrency control?

    pastedimage1634865703564v1.png

  • Suha Profile Picture
    Suha 70 on at
    RE: D365 POS - Coupon Codes Usage

    Hi Vishy

    I tried both Exclusive and Compound from the discount page with no luck

    pastedimage1634822215136v1.png

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