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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Why copying a case id ...
Microsoft Dynamics CRM (Archived)

Why copying a case id or case number is disabled on Dynamics 365?

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Posted on by Community Member

Why copying a case id or case number is disabled on Dynamics 365?

It is very annoying to disable copying as we need to copy case it onto email I don't want to export the entire list of cases.  I found this ridiculous to disable copying feature on dynamics 365.

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  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi,

    If you are referring to Copy a link then yes it is disabled and based on below blog it is due to cross browser compatibility. You can red b=more about this here-

    community.dynamics.com/.../tip-492-whatever-happened-to-the-copy-a-link-button

    However you can still copy the case number if you want that only-

    Select the case number and instead of right click, press ctrl +c to copy...This should work.

    Hope this helps.

  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi,

    This is because when you right click in the list its opened grid internal window and its not a default windows browser window. I think its good to have a copy link there , you can put your ideas here -

    https://experience.dynamics.com/ideas/

    Meanwhile I would also suggest to use CTRL+C after selecting the the number and then CTRL+ V where you need paste which already suggested Ravi above.

    pastedimage1563951232770v1.png

  • Suggested answer
    Wouter Madou Profile Picture
    Wouter Madou 3,392 on at

    For the ID you can still use 'email a link' and just copy the ID there?

    pastedimage1563959512853v1.png

  • Community Member Profile Picture
    Community Member on at

    Thank you all for replying.

    I hope selection of any field on dynamics 365 should be allowed without too much effort.

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