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Service | Customer Service, Contact Center, Fie...
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Power Automate Runs 2x on SLA KPI Instance Record Status Change

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Community,

I have a cloud flow that runs on status change of SLA KPI Instance records. What I’m finding is that when the status changes to Nearing Noncompliance, the flow is triggered 2x 2-3ms apart. When the status changes to Noncompliant the flow is only triggered once as expected.

I tried turning on auditing to see if the status is actually changing, but the field definition says it can’t be audited.

Has anyone experienced any issues with flows and SLA KPI Instance records running multiple times?

Any help is appreciated, thank you.

Jim

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  • Community member Profile Picture
    14 on at
    Hi Jim,
     
    You can go to Power Apps Maker Portal and check if the table SLA KPI Instance is being used in multiple flow.
     
    This way you can find if there are 2 conflicting flows that are using table with same condition for further troubleshooting.
     
     
    Regards,
    Narayan

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