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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Unable to login to Clo...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Unable to login to Cloud Point of Sale

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Posted on by SP-27040858-0 2
Hi All,
 
Getting a strange error when trying to login to Cloud Point of Sale. Below is the screenshots as seen.
 
 
 
 
 
Shashank
I have the same question (0)
  • Suggested answer
    Judy Profile Picture
    Judy Microsoft Employee on at
    Please verify that the Cloud Scale Unit (CSU) version is 10.0.25 (9.35.*.*) or later. CSU version 10.0.25 or later is required to use the Store Commerce app.
  • Suggested answer
    A.Prasanna Profile Picture
    A.Prasanna 8,227 on at
    Hi,
     
    Normally Dev will ship the CSU and Releted POS extension package at once, just check whether you've installed the POS extension package after the (correct) base package installation.
    Are you getting the same error with other POS machines or this is the only one you've installed as yet? , I hope you've used the correct POS Base Package if you installed this after the platform update.
    However in a nutshell issue is a version mismatch between CSU vs POS as per the error message.
     
    Regards,
     
    AP
  • S Gopi Krishna Profile Picture
    S Gopi Krishna 683 Super User 2026 Season 1 on at
    Try doing a health check by adding the following prefix to your retail server url https://xxxxxxxxxxxxx/Commerce/healthcheck?testname=ping
     
    Also verify if both the CSU, and POS are having the same base version.

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