Account is Empty. Do you want to save changes with errors?

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Hello,

I am entering a sales return in under the 'Sales Transaction Entry' function and when I try to save the entry, I continue to get a pop-up noting 'Account is empty. Do you want to save changes with errors?'.

I have checked the inventory cards for each item and I have filled in all the necessary information, including the account allocations. I do not get the pop-up message when I am entering the same inventory items when creating an invoice.

Any GP experts out there that have insight?

Thanks!

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Rosemary 10 on at

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Hi,

I am not an expert, but I have come across this message before.

Check the 'distribution' tab in the 'sales transaction entry' window, also at the line item level.

Is the 'return' quantity being entered in 'on hand' or 'returned'?

Regards

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MattPaulen 6,912 on at

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My guess would be the line item level for the Sales account. You should also be able to see exactly what's missing if you save it and then print the Edit List. That will point out the missing Account Type.

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Tristan Clores 2,812 on at

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Agree with Matt and Rosemary.

Would be best to print the Edit List first to give you an idea which account is causing the issue (transaction level or item level).

If its transaction level, just as Rosemary said, pull up the transaction then click the Distribution button. You should have something for Inventory and Cost of Sales. For Inventory, it needs to check for Non-inventoried (line items that are not in your item list).

If it is a line item level issue, you need to check (from the Edit List) which item is causing it. Once found, you can the just highlight the Item, click the arrow buttom pointing to the right, then fill up the accout number part.

Note that GP will not update the transaction accounts even if you updated the item accounts (in the Item Accounts Maintenance window) as it only updates transactions moving forward (the update that you did on the item).

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L Vail 65,271 on at

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Hi,

You have a GL account that is not defaulting in. An easy way to find out is to print the edit list for the batch. It will tell you exactly what's missing. To access the distribution window, open the SOP document and select GoTo and then distribution. You can add the necessary accounts in that window.

Kind regards,

Leslie

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GPHouston 4 on at

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I know this is an older post, but I am experiencing the same issue. I check the part it has posting accounts set in it, I check SOP setup and the posting accounts come from the item but I am still getting blanks other than the cash account... any suggestions as to why the accounts are defaulting in?

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Rashid C 161 on at

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Go to Sales Order Processing Setup then Select Posting Account From item instead of Customer

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