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Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

View opened Emails for a Country

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Posted on by 562

Hi,

We received 927 opened newsletter emails from Australia. 
We believe we have an issue with Austria & Australia been incorrect. Meaning we have the wrong Country assigned.

Is there an way to create a segment to so i can view all these 927 Emailed opened from Australia.

Thanks

I have the same question (0)
  • Suggested answer
    Clofly Profile Picture
    260 on at

    Hi CHK1970,

    You could open a support ticket and request to check geo recording of your insights data.

  • CHK1970 Profile Picture
    562 on at

    Yeah it seems that way.  There is no reason to explain why so many Emails with austrian extensions .at  should be shown as opened in Australia.  

  • cloflyMao Profile Picture
    25,210 on at

    Hi CHK1970,

    Do you mean that emails actually opened from Austria were calculated to from Australia?

  • CHK1970 Profile Picture
    562 on at

    Hi, thanks

    After further investigation using both your segment recommendation and manually checking the contacts emails in the segment we have found that NO emails had the wrong Country and that your GEO data must be wrong! All emails had austrian and not australian addresses. The country fields were also correct.  It seems your geo map reporting is NOT accurrate. Also with the high amount of opens in the USA too.

    pastedimage1614066710953v1.png 

  • Clofly Mao Profile Picture
    50 on at

    Hi CHK1970,

    You could create following segment to find contacts who opened email from Australia.

    pastedimage1614063116480v1.png

    However, if you want to view "email opened" interaction records directly, you may need Power BI for analytics.

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