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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Email notification not...
Small and medium business | Business Central, N...
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Email notification not working on-premise

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Posted on by Austin360 30

Hello everyone.

Please I need help regarding email notification for workflow approval (sales Order approval ).

The smtp email setting  is configure and confirmed working with testmails sent and received OK.

Notification setting are set to  > Approvals > email > instant 

The users get notification on they ms dynamic BC APPLICATION but no notification mails are sent to them.

Please I need help on what to do.

Best regards.

  • Austin360 Profile Picture
    Austin360 30 on at

    Hello anyone please need your help

  • Suggested answer
    IB-29041624-0 Profile Picture
    IB-29041624-0 1,191 Moderator on at

    Are you able to send other e-mail from the system So you know if it is the mail sending who is the problem or the setup of the workflow that is the problem?

  • Austin360 Profile Picture
    Austin360 30 on at

    Thanks for your feedback.

    Users are able to send invoice and purchase order via email within the system.

    Furthermore, smtp configuration for notification is configured and tested OK.

  • Austin360 Profile Picture
    Austin360 30 on at

    In addition to your response regarding workflow, when the workflow is initiated, the approvers get notified within the application.

  • Suggested answer
    IB-29041624-0 Profile Picture
    IB-29041624-0 1,191 Moderator on at

    Have you checked that the notification templates you use have the notification type set to e-mail?

    And in the Notification setup that the schedule is set to immediately?

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