Dynamics Community Forum Thread Details

Dynamics 365 Outlook client error after installation

Hi,
- Installed the latest updated of the 32 bit version Outlook client.
- Restarted the workstation

Get an error: There is a problem communicating with the Microsoft Dynamics 365 server. For more information, see http://support.micorosft.com/kb/2502671

Looked at this kb but did not help.

Log info:
08:32:37|   Info| Current UTC date/time from MyDomain.com: 03/14/2018 12:27:47
08:32:37|   Info| NetApiStatus for NetApiBufferFree: 0
08:32:37|   Info| Client UTC Date/Time: 03/14/2018 12:32:37
08:32:37|   Info| Difference (in minutes) between client time and actual time: 4.8384217
08:32:37|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
08:32:37|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
08:32:37|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
08:32:37|   Info| Non-https scheme found, trying with https scheme.
08:32:37|   Info| Attempting IFD (https) org service connection.
08:33:20|   Info| Error connecting to URL: crm2016/.../Organization.svc Exception: System.InvalidOperationException: Metadata contains a reference that cannot be resolved: 'crm2016/.../Organization.svc;sdkversion=8.2'. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.11.12.182:443
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()