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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to Send email f...
Microsoft Dynamics CRM (Archived)

Unable to Send email from Dynamics CRM Online to Exchange Online

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Posted on by Community Member Microsoft Employee

HI,

i'm having some issues sending out emails from Dynamics CRM Online and am wondering if my Exchange Server profile is really set up properly at all.

i've followed all the steps outlined to connect Exchange online to Dynamics however none of my emails are going out.  When i run a workflow that is supposed to send an email i see it is created but it's just marked as "Pending Send" status with this message:

"This message has not yet been submitted for delivery. For more information, see help." 

Troubleshooting that i started to go through the steps to set up Server Side sync again. I have verified all emails pass their "tests" and are enabled but i am wondering about the actual email server profile. 

Under Email Server profiles i have "Microsoft Exchange Online" but there are none of the auto-detect or server address settings available.   There seems no way to configure it.  So i am wondering - does Dynamics just know the Exchange Online address because they are part of the same company?  Or am i missing something here? 

As i stated all mailboxes are marked as enabled and Incoming email status, outgoing email status, appointments, etc. test are all marked as "success" - the incoming, outgoign and appts settings are set for server-side synchronization.   By all accounts i've followed all the steps listed here: https://technet.microsoft.com/library/1b2b7846-5a69-4af7-849d-0c0acc300a7e.aspx yet still am not getting any email to go out from this workflow.

any ideas? 

thanks,

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unable to Send email from Dynamics CRM Online to Exchange Online

    Hi,

    thanks for the tips.  can you explain how i verify Step 1?

    for step 2 (Check to make sure accounts are set-up to use server side sync..)

    i have gone to Settings -> Email config -> (into each email account) and verified

    INCOMING EMAIL, OUTGOING EMAIL, APPOINTMENTS, etc. are all using "Server-side synchronization or Email Router"

    Re: #3

    the dashboard seems to show some issues.

    Error code 137 - ExchangeSyncS2SapprovalNeeded

    Re: #4 - CAn you explain this a bit?  you mean the owner of the workflow?  

    thanks,

    m

  • Suggested answer
    NicksTuk Profile Picture
    NicksTuk 1,833 on at
    RE: Unable to Send email from Dynamics CRM Online to Exchange Online

    1. check to make sure your Exchange Online is part of the same instance as your Dynamics CRM

    2. Check to make sure the accounts are set-up to use server-side sync for both incoming and outgoing

    3. Check the Server-Side Synchronization Monitoring dashboard for any hints as to any unexpected behavior.

    4. check the context of the workflow, make sure that account is configured also for email.

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