HI,
i'm having some issues sending out emails from Dynamics CRM Online and am wondering if my Exchange Server profile is really set up properly at all.
i've followed all the steps outlined to connect Exchange online to Dynamics however none of my emails are going out. When i run a workflow that is supposed to send an email i see it is created but it's just marked as "Pending Send" status with this message:
"This message has not yet been submitted for delivery. For more information, see help."
Troubleshooting that i started to go through the steps to set up Server Side sync again. I have verified all emails pass their "tests" and are enabled but i am wondering about the actual email server profile.
Under Email Server profiles i have "Microsoft Exchange Online" but there are none of the auto-detect or server address settings available. There seems no way to configure it. So i am wondering - does Dynamics just know the Exchange Online address because they are part of the same company? Or am i missing something here?
As i stated all mailboxes are marked as enabled and Incoming email status, outgoing email status, appointments, etc. test are all marked as "success" - the incoming, outgoign and appts settings are set for server-side synchronization. By all accounts i've followed all the steps listed here: https://technet.microsoft.com/library/1b2b7846-5a69-4af7-849d-0c0acc300a7e.aspx yet still am not getting any email to go out from this workflow.
any ideas?
thanks,
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