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Microsoft Dynamics CRM (Archived)

"Communication was blocked, perhaps by your computer's firewall settings..." error when attempt to configure CRM2016 Client for Outlook2013

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Posted on by Ashok Kumar R

Hello Everyone,

Please help me to understand the complete list of ports required for CRM outlook client while connecting to CRM2016 application. Is there any port communication is required other than 80/443? All CRM URL, Discovery Service and Org Svc is accessible perfectly through browsers, but Client Plugin Configuration wizard is not able to connect CRM and throwing below error.

CRM servers have Windows NLB and SSL enabled and User Client machine have Clearpass NAC and protected with firewall. Please find below is error log and help me in resolving this.

12:49:23|   Info| {0} ({1}) org service connection failed. Exception: {2}| IFD, https, Metadata contains a reference that cannot be resolved: 'crm.svitsolutions.in/.../Organization.svc;sdkversion=8'.
12:49:23|   Info| Attempting IFD discovery service connection.
12:50:06|   Info| Error connecting to URL: {0} Exception: {1}| crm.svitsolutions.in/.../Discovery.svc, System.InvalidOperationException: Metadata contains a reference that cannot be resolved: 'crm.svitsolutions.in/.../Discovery.svc;sdkversion=8'. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.21.242.34:443
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
   --- End of inner exception stack trace ---
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.ResolveNext(ResolveCallState resolveCallState)
   at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(MetadataRetriever retriever)
   at Microsoft.Xrm.Sdk.Client.ServiceMetadataUtility.RetrieveServiceEndpointMetadata(Type contractType, Uri serviceUri, Boolean checkForSecondary)
   at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1..ctor(Uri serviceUri, Boolean checkForSecondary)
   at Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.DiscoverAuthUsingServiceMetadata(Uri endPoint, Uri webEndPoint)
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Uri webEndPoint)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.ValidateAuthProvider()
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.SortAndValidateDeployments()
12:50:06|  Error| Exception : Metadata contains a reference that cannot be resolved: 'crm.svitsolutions.in/.../Discovery.svc;sdkversion=8'.    at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.LoadOrganizations(AuthUIMode uiMode, Control parentWindow)
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA, Boolean keepUrlIntact, String org)
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
12:50:06|  Error| Exception : Unable to connect to the remote server    at System.Net.HttpWebRequest.GetResponse()
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)
   at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)
12:50:06|  Error| Dynamic Help Link: go.microsoft.com/fwlink;lcid=409&cv=8.0.0.1088&opsys=6.1.7601.65536&client=Outlook&error=Microsoft.Crm.CrmException%3a80044506%26System.InvalidOperationException%3a80131509%26System.Net.WebException%3a80131509%26System.Net.Sockets.SocketException%3a80004005&method=LoadOrganizations%26GetResponse%26DoConnect

*This post is locked for comments

  • Ashok Kumar R Profile Picture
    Ashok Kumar R on at
    RE: "Communication was blocked, perhaps by your computer's firewall settings..." error when attempt to configure CRM2016 Client for Outlook2013

    Thanks Saad for you suggestion, i have verified Outlook 2013 is compatible with CRM2016. and i worked with firewall team and opened the required ports, But still i am getting below error while conecting from outlook config wizard.

    please guide me in proper direction to resolve this.

    6:33:05|   Info| Error connecting to URL: {0} Exception: {1}| crm.svitsolutions.in/.../Discovery.svc, System.ServiceModel.Security.SecurityNegotiationException: SOAP security negotiation with 'crm.svitsolutions.in/.../Discovery.svc' for target 'crm.svitsolutions.in/.../Discovery.svc' failed. See inner exception for more details. ---> System.ComponentModel.Win32Exception: The Security Support Provider Interface (SSPI) negotiation failed.
       at System.ServiceModel.Security.WindowsSspiNegotiation.GetOutgoingBlob(Byte[] incomingBlob, ChannelBinding channelbinding, ExtendedProtectionPolicy protectionPolicy)
       at System.ServiceModel.Security.SspiNegotiationTokenProvider.GetOutgoingBlobProxy.GetOutgoingBlob(ChannelBinding channelBinding)
       at System.ServiceModel.Security.RequestSecurityToken.GetBinaryNegotiation()
       at System.ServiceModel.Security.WSTrust.Driver.WriteRequestSecurityToken(RequestSecurityToken rst, XmlWriter xmlWriter)
       at System.ServiceModel.Security.RequestSecurityToken.WriteTo(XmlWriter writer)
       at System.ServiceModel.Channels.Message.OnWriteMessage(XmlDictionaryWriter writer)
       at System.ServiceModel.Channels.BufferedMessageWriter.WriteMessage(Message message, BufferManager bufferManager, Int32 initialOffset, Int32 maxSizeQuota)
       at System.ServiceModel.Channels.TextMessageEncoderFactory.TextMessageEncoder.WriteMessage(Message message, Int32 maxMessageSize, BufferManager bufferManager, Int32 messageOffset)
       at System.ServiceModel.Channels.HttpOutput.SerializeBufferedMessage(Message message, Boolean shouldRecycleBuffer)
       at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout)
       at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout)
       at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
       at System.ServiceModel.Security.IssuanceTokenProviderBase`1.DoNegotiation(TimeSpan timeout)
       --- End of inner exception stack trace ---

    Server stack trace:
       at System.ServiceModel.Security.IssuanceTokenProviderBase`1.DoNegotiation(TimeSpan timeout)
       at System.ServiceModel.Security.SspiNegotiationTokenProvider.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Security.SecurityProtocol.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.SecurityChannelFactory`1.ClientSecurityChannel`1.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)
       at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:
       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at Microsoft.Xrm.Sdk.Discovery.IDiscoveryService.Execute(DiscoveryRequest request)
       at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.LoadOrganizationsInternal(AuthUIMode uiMode, Control parentWindow)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.InternalLoadOrganizations(DataCollection`1 orgs, AuthUIMode uiMode, Control parentWindow)
    16:34:09|   Info| Error connecting to URL: {0} Exception: {1}| crm.svitsolutions.in/.../Discovery.svc, System.ServiceModel.Security.SecurityNegotiationException: SOAP security negotiation with 'crm.svitsolutions.in/.../Discovery.svc' for target 'crm.svitsolutions.in/.../Discovery.svc' failed. See inner exception for more details. ---> System.ComponentModel.Win32Exception: The Security Support Provider Interface (SSPI) negotiation failed.
       at System.ServiceModel.Security.WindowsSspiNegotiation.GetOutgoingBlob(Byte[] incomingBlob, ChannelBinding channelbinding, ExtendedProtectionPolicy protectionPolicy)
       at System.ServiceModel.Security.SspiNegotiationTokenProvider.GetOutgoingBlobProxy.GetOutgoingBlob(ChannelBinding channelBinding)
       at System.ServiceModel.Security.RequestSecurityToken.GetBinaryNegotiation()
       at System.ServiceModel.Security.WSTrust.Driver.WriteRequestSecurityToken(RequestSecurityToken rst, XmlWriter xmlWriter)
       at System.ServiceModel.Security.RequestSecurityToken.WriteTo(XmlWriter writer)
       at System.ServiceModel.Channels.Message.OnWriteMessage(XmlDictionaryWriter writer)
       at System.ServiceModel.Channels.BufferedMessageWriter.WriteMessage(Message message, BufferManager bufferManager, Int32 initialOffset, Int32 maxSizeQuota)
       at System.ServiceModel.Channels.TextMessageEncoderFactory.TextMessageEncoder.WriteMessage(Message message, Int32 maxMessageSize, BufferManager bufferManager, Int32 messageOffset)
       at System.ServiceModel.Channels.HttpOutput.SerializeBufferedMessage(Message message, Boolean shouldRecycleBuffer)
       at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout)
       at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout)
       at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
       at System.ServiceModel.Security.IssuanceTokenProviderBase`1.DoNegotiation(TimeSpan timeout)
       --- End of inner exception stack trace ---

    Server stack trace:
       at System.ServiceModel.Security.IssuanceTokenProviderBase`1.DoNegotiation(TimeSpan timeout)
       at System.ServiceModel.Security.SspiNegotiationTokenProvider.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Security.SecurityProtocol.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.SecurityChannelFactory`1.ClientSecurityChannel`1.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)
       at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:
       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at Microsoft.Xrm.Sdk.Discovery.IDiscoveryService.Execute(DiscoveryRequest request)
       at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.LoadOrganizationsInternal(AuthUIMode uiMode, Control parentWindow)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.InternalLoadOrganizations(DataCollection`1 orgs, AuthUIMode uiMode, Control parentWindow)
    16:34:30|   Info| Error connecting to URL: {0} Exception: {1}| crm.svitsolutions.in/.../Discovery.svc, System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at crm.svitsolutions.in/.../Discovery.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.21.242.34:443
       at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
       at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
       --- End of inner exception stack trace ---
       at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
       at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()
       --- End of inner exception stack trace ---

    Server stack trace:
       at System.ServiceModel.Security.IssuanceTokenProviderBase`1.DoNegotiation(TimeSpan timeout)
       at System.ServiceModel.Security.SspiNegotiationTokenProvider.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Security.SecurityProtocol.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.SecurityChannelFactory`1.ClientSecurityChannel`1.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)
       at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:
       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at Microsoft.Xrm.Sdk.Discovery.IDiscoveryService.Execute(DiscoveryRequest request)
       at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.LoadOrganizationsInternal(AuthUIMode uiMode, Control parentWindow)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.InternalLoadOrganizations(DataCollection`1 orgs, AuthUIMode uiMode, Control parentWindow)
    16:34:30|  Error| Exception : There was no endpoint listening at crm.svitsolutions.in/.../Discovery.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
    Server stack trace:
       at System.ServiceModel.Security.IssuanceTokenProviderBase`1.DoNegotiation(TimeSpan timeout)
       at System.ServiceModel.Security.SspiNegotiationTokenProvider.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Security.SecurityProtocol.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.SecurityChannelFactory`1.ClientSecurityChannel`1.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)
       at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.LoadOrganizations(AuthUIMode uiMode, Control parentWindow)
       at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA, Boolean keepUrlIntact, String org)
       at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    16:34:30|  Error| Exception : Unable to connect to the remote server    at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
       at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: "Communication was blocked, perhaps by your computer's firewall settings..." error when attempt to configure CRM2016 Client for Outlook2013

    I don't think Outlook 2013 is compatible with CRM 2016.Refer this link:

    support.microsoft.com/.../compatibility-with-microsoft-dynamics-crm-2016

  • Ashok Kumar R Profile Picture
    Ashok Kumar R on at
    RE: "Communication was blocked, perhaps by your computer's firewall settings..." error when attempt to configure CRM2016 Client for Outlook2013
    Thanks Rajkumar,
    Those resolutions not helped to fixed my problem. Can you explain me how client plugin is communicating with CRM and what are the required ports needs to be open at Firewall level, consider If user is connected via VPN.
  • Suggested answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman 18,108 on at
    RE: "Communication was blocked, perhaps by your computer's firewall settings..." error when attempt to configure CRM2016 Client for Outlook2013

    Refer this:

    support.microsoft.com/.../-communication-was-blocked...-error-when-you-attempt-to-configure-microsoft-dynamics-crm-for-microsoft-office-outlook

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