web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Deleting or Deactivati...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Deleting or Deactivating a segment

(0) ShareShare
ReportReport
Posted on by Unimeteg 15

I created many segments in dynamics CRM. However, i want to manage and have fewer segments only. I want o delete the segment that I created. However, I have a doubt if deleting a segment affect the lead or contacts in CRM

Also, how is deleting and deactivating segment different from each other? What is the right way to approach removing segment? 

I have the same question (0)
  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Unimeteg,

    Either leads or contacts won't be affected if we delete any of segment, because they are just queried by segment, in other word, there is no direct relationship between leads/contacts and segment.

    Therefore, you can just remove them as business required.

    Please refer to following article to learn about how does Segment work in Dynamics for Marketing:

    https://docs.microsoft.com/en-us/dynamics365/marketing/segmentation-lists-subscriptions

    Regards,

    Clofly

  • cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Unimeteg,

    Could my answer help you?

    Regards,

    Clofly

  • Community Member Profile Picture
    Community Member on at

    Segments are however referenced in customer journeys. So if you use some kind of marketing dashboarding (or want to in the future), deactivating might be better.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 151 Super User 2026 Season 1

#2
Jimmy Passeti Profile Picture

Jimmy Passeti 46 Most Valuable Professional

#3
NeerajPawar Profile Picture

NeerajPawar 41

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans