web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to send confirmati...
Customer experience | Sales, Customer Insights,...
Answered

How to send confirmation email on form submission

(1) ShareShare
ReportReport
Posted on by sdnd2000 2,510
Hi, I'd like to send email confirmation on form submission. I tried triggers, it didn't work as expected, I used the out of box trigger, "Double opt-in Form Submitted". Please advise. Thanks
Categories:
Dynamics 365 Customer Insights - Journeys
I have the same question (0)
  • Verified answer
    CU04031650-0 Profile Picture
    CU04031650-0 9 on at
    Hi there, 

    You may be using the wrong trigger. If the form is marketing form on your website choose the Marketing form submitted trigger, choose the form then add any other conditions you need to add before creating the journey. See the screenshot below for an example. 

  • Albert_Beri Profile Picture
    Albert_Beri 38 on at
    You can send a confirmation email on form submission using Power Automate or Dynamics 365 Marketing. If the Double opt-in Form Submitted trigger isn’t working, check if the contact has a valid email and consent settings are enabled.

    Alternatively, try creating a real-time marketing journey with a trigger based on form submission, or use Power Automate to send an email when a record is created in the Form Submissions table. Make sure your email template is active and properly configured.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 81 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 49 Most Valuable Professional

#3
#ManoVerse Profile Picture

#ManoVerse 40

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans