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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can't seem to add ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Can't seem to add sessions in event tracks

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Posted on by Robin ConXioN 25

Hi all

I want to test out the feature of event tracks by adding sessions to a specific track. When I want to add an existing session to the event track it just doesn't load in. Event after I set it to published. Nothing seems to work. Am I doing something wrong? How are the events tracks triggered?

Screenshot-2021_2D00_03_2D00_15-at-11.15.16.pngScreenshot-2021_2D00_03_2D00_15-at-11.15.49.png

Screenshot-2021_2D00_03_2D00_15-at-11.18.33.png

Even If I click activate nothing seems to happen. Is this normal?

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  • Suggested answer
    ShravanSuri Profile Picture
    ShravanSuri 1,255 on at

    Hey Robin,

    This seems like a bug on your environment. I am able to see a session added to a session track (it does take a couple of seconds to show up though).

    pastedimage1615834691088v1.png

    pastedimage1615834695757v2.png

    Could you please open a support ticket? The team will investigate what's happening in your instance. 

    Thanks,

    Shravan

  • Ian_Bourne_Cloud2020 Profile Picture
    Ian_Bourne_Cloud2020 155 on at

    I have the same issue, did you get a reply to this?

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