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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Return Transaction err...
Microsoft Dynamics AX (Archived)

Return Transaction error in retail POS

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Posted on by Wilson NJ 143

Hi All,

Getting the below error while doing a return transaction in Retail POS.

"Headquarter cannot be reached through Transaction Service at this time, will save returned transactions locally"

Attaching the screen shot for the Ref.Server-connection.jpg 

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I have the same question (0)
  • Razal Profile Picture
    Razal 200 on at

    Looks like RTS is down or not working. Hence, this error message is throwing. 

    Do inventory lookup and see, you may get error. 

    try accessing the service from POS using browser by giving even port. check the accessibility

    Check event viewer

    if you are using personal certificate, check it is valid now.  if not, update the new thumbprint in config file of RTS application

  • Suggested answer
    SimpleDave Profile Picture
    SimpleDave 10 on at

    Hello, I have just had this error on my setup and it was simply because that terminal/register did not have our certificate installed for the logged in user. So simply use IE and install as a Trusted Root Cert. Authorities.

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