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Hi All,
Getting the below error while doing a return transaction in Retail POS.
"Headquarter cannot be reached through Transaction Service at this time, will save returned transactions locally"
Attaching the screen shot for the Ref.
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Hello, I have just had this error on my setup and it was simply because that terminal/register did not have our certificate installed for the logged in user. So simply use IE and install as a Trusted Root Cert. Authorities.
Looks like RTS is down or not working. Hence, this error message is throwing.
Do inventory lookup and see, you may get error.
try accessing the service from POS using browser by giving even port. check the accessibility
Check event viewer
if you are using personal certificate, check it is valid now. if not, update the new thumbprint in config file of RTS application
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André Arnaud de Cal...
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