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how can I cancel a line item on a sales order.
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Scott,
The following is an excerpt from the help documentation in Dynamics AX 2009:
To cancel an order line, you must clear any backorder quantity and terminate the order line without deleting it.
1) Click Accounts receivable > Sales order and select the relevant order line.
2) Click Functions > Deliver remainder.
3) Click Cancel quantity to zero the Deliver remainder and to change the Line status to Canceled.
I hope this helps.
Brian
In AX 2012 R3,
**If the order line is not in Invoiced status,
Company Entity > Account Receivable > Common > Sales orders > All Sales orders > paste/ find the respective sales order > Double click the sales order (This will take you to the sales order line level) > check the line you want to cancel
Company Entity > Account Receivable > Common > Sales orders > All Sales orders > paste/ find the respective sales order > Double click the sales order (This will take you to the sales order line level) > check the line you want to cancel > Click ">>" unders Sales order line > Select Update line > Update : Delivery remainder > Select Qty > Cancel quantity
Check the line status on the line level, it shoudl be "cancelled"
Thank you.
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