Customer Statement balance not taking including manual account adjustments

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Posted on by Community Member

Hi Guys,

We have an issue with the statement template. When a manual adjustment is made on an account, the customers statement is printed at the end of the month the balance on the statement does not take into account manual adjustments that were carried out during the previous month. I am attaching an example of exactly what I am talking about.

I have tried a number of customer statement templates including RMS default template but none of the statements display the correct balance at the bottom of the page when an account has been manually adjusted. If I look at the customers account properties the correct balance is displayed in this window. Has anyone come across this before? I would appreciate any suggestions