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Customer experience | Sales, Customer Insights,...
Suggested Answer

False Interactions Because of Security Software

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Posted on by 84

Hello

A client of mine uses Dynamics Marketing to send emails.Many of these companies (because of the nature of their work) use security software which scans and 'reads' each email.
This creates false opens and clicks.

Is there any way these interactions can be removed or filtered out?

Thanks

Pete

I have the same question (0)
  • All My Systems Profile Picture
    84 on at

    Nya Can you help?

  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi Pete,

    Please refer to the solution of the following issue:

    (+) Filter out bot activity from email insights - Dynamics 365 Marketing Forum Community Forum

  • All My Systems Profile Picture
    84 on at

    Hi Nya

    Thanks, but this issue is slightly different. The open and click activity is coming from legitimate security scanning software installed by some of the recipients.

    Can this activity be filtered in some way?

    Thanks

    Pete

  • Jane Smith Profile Picture
    5 on at

    Hi! I'm also interested how to filter this activity. It changes necessary information and gives incorrect diagnosis. Thanks.

    Best wishes, Jane, manager, Work Time

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