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False Interactions Because of Security Software

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Posted on by All My Systems

Hello

A client of mine uses Dynamics Marketing to send emails.Many of these companies (because of the nature of their work) use security software which scans and 'reads' each email.
This creates false opens and clicks.

Is there any way these interactions can be removed or filtered out?

Thanks

Pete

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Jane Smith 5 on at

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RE: False Interactions Because of Security Software

Hi! I'm also interested how to filter this activity. It changes necessary information and gives incorrect diagnosis. Thanks.

Best wishes, Jane, manager, Work Time
All My Systems 84 on at

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RE: False Interactions Because of Security Software

Hi Nya

Thanks, but this issue is slightly different. The open and click activity is coming from legitimate security scanning software installed by some of the recipients.

Can this activity be filtered in some way?

Thanks

Pete
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Nya 29,056 on at

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RE: False Interactions Because of Security Software

Hi Pete,

Please refer to the solution of the following issue:

(+) Filter out bot activity from email insights - Dynamics 365 Marketing Forum Community Forum
All My Systems 84 on at

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RE: False Interactions Because of Security Software

Nya Can you help?