False Interactions Because of Security Software

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Posted on by All My Systems

Hello

A client of mine uses Dynamics Marketing to send emails.Many of these companies (because of the nature of their work) use security software which scans and 'reads' each email.
This creates false opens and clicks.

Is there any way these interactions can be removed or filtered out?

Thanks

Pete

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All My Systems 84 on at

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Nya Can you help?

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Nya 29,060 on at

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Hi Pete,

Please refer to the solution of the following issue:

(+) Filter out bot activity from email insights - Dynamics 365 Marketing Forum Community Forum

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All My Systems 84 on at

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Hi Nya

Thanks, but this issue is slightly different. The open and click activity is coming from legitimate security scanning software installed by some of the recipients.

Can this activity be filtered in some way?

Thanks

Pete

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Jane Smith 5 on at

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Hi! I'm also interested how to filter this activity. It changes necessary information and gives incorrect diagnosis. Thanks.

Best wishes, Jane, manager, Work Time

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