2,909
Does anyone have this issue where Existing Products that are in a Work Order when invoiced show as a write-in product so it doesn't then have all of it's attributes such as description etc for merging to templates. Below is an image after you double click on the Product from the Invoice showing as a write-in which explains why the OOB Invoice template doesn't render as expected.
*This post is locked for comments
The answer back from Microsoft is that it's by design due to the relationships between Products and Work Order products.
I haven't had time to have a look in detail however it seems like a poor design that is due to build constraints.
Adding existing products to the work order invoice after it's created show as existing products as expected.
It's hard to find information on Field Service as the SDK only has IoT really for Field Service. The other issue is since the process to create these OOB entities are system type so as far as I'm aware you con't drill down into the processes to see whats happening.
Any ideas if this is as expected or possibly a bug?
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,269
Super User 2024 Season 2
#2
Martin Dráb
230,198
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (
