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888.676.2130 What is United Airlines Cancellation Policy to Cancel Flight?

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United Airlines Cancellation Policy: Everything You Need to Know

When it comes to air travel, cancellations are an unfortunate reality that passengers may face. Whether it's due to unforeseen circumstances, personal reasons, or a change of plans, understanding the cancellation policy of your airline is crucial. In this comprehensive guide, we'll delve into United Airlines' cancellation policy, covering all the essential details you need to know before canceling your flight.


United Airlines is one of the world's largest airlines, serving destinations across the globe. As a passenger, you may find yourself in a situation where you need to cancel your flight, and it's essential to be aware of the airline's cancellation policy to ensure a smooth and hassle-free process.

Cancellation Fees and Refunds

United Airlines' cancellation fees and refund policies vary depending on the type of ticket you purchased and the reason for cancellation. Here's a breakdown of what you can expect:

Non-refundable Tickets

If you have purchased a non-refundable ticket and need to cancel your flight, you will be subject to a cancellation fee. The fee amount varies based on the route, destination, and fare class. Generally, the cancellation fee for non-refundable tickets ranges from $200 to $400 or more.

However, it's important to note that if you cancel your flight within 24 hours of booking, United Airlines offers a full refund, provided your travel date is at least seven days out. This 24-hour risk-free cancellation policy applies to tickets purchased directly from United Airlines, allowing you to change your mind without penalty during this grace period.

Refundable Tickets

If you have purchased a refundable ticket, you have the flexibility to cancel your flight without incurring any cancellation fees. In this case, you will receive a full refund of the ticket cost, minus any applicable taxes and fees.

Special Circumstances

United Airlines may waive cancellation fees or offer refunds in certain special circumstances, such as:

  • Death of a passenger or immediate family member
  • Illness or injury preventing travel
  • Military deployment or orders
  • Schedule changes or flight cancellations by United Airlines

It's advisable to contact United Airlines' customer service to inquire about their policies regarding these special circumstances and provide the necessary documentation to support your claim.

Cancellation Process

To cancel your United Airlines flight, you have several options:

  1. Online Cancellation: Visit United Airlines' website and log in to your account. Navigate to the /My Trips/ section and locate the reservation you wish to cancel. Follow the prompts to complete the cancellation process.
  2. Mobile App Cancellation: If you have the United Airlines mobile app installed on your smartphone or tablet, you can cancel your flight through the app. Log in to your account, find your reservation, and follow the cancellation instructions.
  3. Call Center Cancellation: You can also cancel your flight by contacting United Airlines' customer service call center. Be prepared to provide your reservation details and follow the instructions provided by the customer service representative.
  4. Airport Cancellation: If you're already at the airport, you can visit a United Airlines ticket counter or kiosk and request to cancel your flight. However, keep in mind that cancellations made at the airport may incur additional fees or charges.

Regardless of the cancellation method you choose, make sure to have your reservation details readily available, including your confirmation number, passenger names, and flight information.

Cancellation Deadlines

United Airlines typically has specific deadlines for cancellations, which vary depending on the route, destination, and fare class. It's crucial to familiarize yourself with these deadlines to avoid any additional fees or penalties.

For non-refundable tickets, the cancellation deadline is typically 24 hours before the scheduled departure time. If you cancel your flight after this deadline, you may be subject to higher cancellation fees or forfeit your entire ticket cost.

For refundable tickets, the cancellation deadline is usually more flexible, allowing you to cancel your flight closer to the scheduled departure time without incurring additional fees.

It's always recommended to check the specific cancellation deadlines for your ticket when making travel arrangements.

Travel Credits and Future Travel

If you need to cancel your United Airlines flight, you may have the option to receive a travel credit or voucher for future travel, depending on the reason for cancellation and the type of ticket you purchased.

Travel credits are typically valid for one year from the date of issuance and can be used towards the purchase of a new ticket on United Airlines. However, it's important to note that travel credits are non-transferable and non-refundable, meaning they cannot be transferred to another person or exchanged for cash.

When using a travel credit, you may be responsible for any fare difference or additional taxes and fees that apply to the new ticket you're booking.

Group Reservations and Special Fares

If you have booked a group reservation or purchased a special fare, such as a corporate, government, or military fare, the cancellation policy may differ from the standard policies outlined above.

For group reservations, United Airlines may require specific cancellation deadlines or impose additional fees or penalties for cancellations or changes. It's advisable to review the terms and conditions of your group booking carefully or contact United Airlines' group desk for more information.

Similarly, special fares, such as corporate, government, or military fares, may have their own unique cancellation policies and restrictions. It's essential to familiarize yourself with these policies before making any cancellations or changes to your reservation.

Final Thoughts

Canceling a United Airlines flight can be a straightforward process if you understand the airline's cancellation policy and follow the proper procedures. By being aware of cancellation fees, refund policies, deadlines, and the options available for future travel credits, you can make informed decisions and avoid any unnecessary penalties or complications.

Remember, it's always best to review the specific terms and conditions of your ticket, as cancellation policies may vary based on the fare class, route, and destination. Additionally, if you encounter any special circumstances, don't hesitate to contact United Airlines' customer service for assistance and guidance.

By being proactive and informed about United Airlines' cancellation policy, you can navigate the cancellation process with confidence and minimize any potential inconveniences or additional costs.