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Reportcan a user track the one email from Outlook to CRM and not have them track backed and forth based on replies?
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can a user track the one email from Outlook to CRM and not have them track backed and forth based on replies?
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Please have a look at the following link, it looks like if you use App For Outlook you mgiht be able to use folder tracking to acheive what you want to some extent
crmtipoftheday.com/.../dynamics-365-outlook-app-conversation-tracking
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André Arnaud de Cal...
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Martin Dráb
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