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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Record is Unavailable....
Microsoft Dynamics CRM (Archived)

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Posted on by yleclerc 1,549

We recently upgraded from CRM 2015 to 2016 on-premise.

2016 new features allow us to get rid of an old solution. When I try do delete this solution, I get the following error message:

"Record is Unavailable

The requested record was not found or you do not have sufficient permissions to view it."

I am an Administrator so I don't think the permissions is the issue.

Plus, when I click on the solution, I get the "An error occured. Contact your system admin..."

Any ideas what is wrong? We rebooted the CRM, didn't fix the problem.

CRM version: 8.0.0.1088

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  • Suggested answer
    Biplab Singha Profile Picture
    Biplab Singha on at

    We faced a Similar Issue in CRM 2016 Online Environment. After Clearing Cache and Browsing History  in Client Machine the Issue got resolved. our CRM Version is 8.1.0.369

  • Suggested answer
    Ragnar Hilmarsson Profile Picture
    Ragnar Hilmarsson 3,427 on at

    Hi

    Try this :

    logon as another user (with administrator rights) to the computer and delete all files from:

    C:\users\%username%\AppData\Local\Microsoft\Windows\WebCache

    These files are in use if you try to delete them as the user who has this error.

  • yleclerc Profile Picture
    yleclerc 1,549 on at

    Thank you both for you suggestions. We tried them, but no luck so far.

    We keep searching. I will post a solution once we figure it out.

    There seems to have a form missing somewhere in the system. Here is the content of the error detail file:

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: systemform With Id = c68f2b23-eff3-497a-acfb-0534392cde1b Does Not ExistDetail:
    <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
    <ErrorCode>-2147220969</ErrorCode>
    <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
    <Message>systemform With Id = c68f2b23-eff3-497a-acfb-0534392cde1b Does Not Exist</Message>
    <Timestamp>2016-07-15T11:18:50.108579Z</Timestamp>
    <InnerFault i:nil="true" />
    <TraceText i:nil="true" />
    </OrganizationServiceFault>

  • Verified answer
    yleclerc Profile Picture
    yleclerc 1,549 on at

    After much research and no solution, we ended up asking our DBA modifying the entry in the Database.

    The form componentstate was set at 2 (Deleted). We switched it to 0 (Published) and boom, we were able to delete the solution.

    My best guess is that somehow, that form was deleted following a solution import, even if it was managed.

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