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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Cannot Connect to Mana...
Finance | Project Operations, Human Resources, ...
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Cannot Connect to Management Reporter Server

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Posted on by JGarcia123 699
My customer is an old Dynamics SL user (2015) and is also still using Management Reporter.  All users run from an application server and connect to the Management Reporter instance on the SQL server.  This afternoon they are reporting an issue where they are unable to run management reporter.  They receive the "Cannot connect to Management Reporter Server" error and are asked "Do you want to specify a different server address."
 
Note, Management Reporter continues to run properly from the SQL server.  Any thoughts as to why the connectivity may be lost all of a sudden.  I've made inquiries to the IT team as to if there were any environment changes but am still waiting to hear back. In the meantime, looking for any feedback that can be provided.
 
JG
Categories:
Microsoft Dynamics GP
Microsoft Dynamics SL
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  • Suggested answer
    JGarcia123 Profile Picture
    JGarcia123 699 on at
    Cannot Connect to Management Reporter Server
    Appreciate the feedback.  Turns out this was due to a time difference between the two servers.  If more than five minutes apart, MR will not connect.
  • Suggested answer
    Ramesh Kumar Profile Picture
    Ramesh Kumar 7,501 Super User 2025 Season 2 on at
    Cannot Connect to Management Reporter Server
    If Management Reporter works on the SQL Server itself but not from the application server, it’s sometimes network, firewall, DNS, or certificate binding issue between the two servers.
     
    If this was helpful, please check the "Does this answer your question?" box and mark it as verified.
  • Suggested answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 814 Super User 2025 Season 2 on at
    Cannot Connect to Management Reporter Server
    A few things to try:
    • The port is no longer open.  Have IT check this.  (Since MR is running from the server, this is the more likely issue.)
    • On the MR server, stop and then restart each MR service.  (There are two services.)  I have seen where the services appear to be running but once you restart, an error is identified.  (This is usually a result of the MR Service Account being disabled, the password has been changed, or the password has expired.)

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