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Showing Emails on D365 Portal Case timeline view

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Posted on by GRedhead

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I am trying to display Emails on the Portal, more specifically in the Case timeline view.

I have followed the following but the emails are still not showing on the portal.

https://docs.microsoft.com/en-us/powerapps/maker/portals/configure/view-all-activities-in-portal-timeline

I have also added a permission for the email entity of scope global with full permissions and assigned it to the authenticated users web role, to no avail also.

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GRedhead 270 on at

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RE: Showing Emails on D365 Portal Case timeline view

Hi Wahaj,

Thanks for the quick response I have indeed. I also cleared the cache and restarted the portal to no avail..

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Wahaj Rashid 11,321 on at

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RE: Showing Emails on D365 Portal Case timeline view

Hi,

Did you enable added the Email Activity in Portal Timeline View of Activity Entity?

Also try clearing the server-side cache:

https://docs.microsoft.com/en-us/powerapps/maker/portals/admin/clear-server-side-cache

Best,

Wahaj

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