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Showing Emails on D365 Portal Case timeline view

Posted on by 270

I am trying to display Emails on the Portal, more specifically in the Case timeline view.

I have followed the following but the emails are still not showing on the portal.

https://docs.microsoft.com/en-us/powerapps/maker/portals/configure/view-all-activities-in-portal-timeline

I have also added a permission for the email entity of scope global with full permissions and assigned it to the authenticated users web role, to no avail also.

  • GRedhead Profile Picture
    GRedhead 270 on at
    RE: Showing Emails on D365 Portal Case timeline view

    Hi Wahaj,

    Thanks for the quick response I have indeed. I also cleared the cache and restarted the portal to no avail..

    pastedimage1596723081167v1.png

  • Suggested answer
    Wahaj Rashid Profile Picture
    Wahaj Rashid 11,319 on at
    RE: Showing Emails on D365 Portal Case timeline view

    Hi,

    Did you enable added the Email Activity in Portal Timeline View of Activity Entity?

    Also try clearing the server-side cache:

    https://docs.microsoft.com/en-us/powerapps/maker/portals/admin/clear-server-side-cache

    Best,

    Wahaj

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