In CRM 2016 we were able to see the total record count for active contacts when we looked at that view (i.e 1-250 of 30000) now in Dynamics 365 I am only seeing 5000+ (i.e 1-250 of 5000+) this seems like something I can configure but not sure how. I haven't been able to find the answer, do you have it?
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Hi Allison,
My guess is that you're running 2016 on prem and had adjusted the deployment properties in the MSCRM_CONFIG database (item 2 in this post www.softchief.com/.../retrieve-more-than-5000-records-in-dynamics-crm )
That limit is 5000 by default, which is why you're seeing 5000+ in your new environment, but in the old one if the limit were 30,000 you would see 30,000+.
This is set up for performance because most of the time you don't need to get more than 5k records back because you won't be paging through all those results.
People usually override this value because it lets you export more records to Excel. I'm not sure if that's still necessary or not, but what you're seeing is probably a side-effect of that decision.
Hope this helps! I'd appreciate if you'd mark this as Answering your question.
Thanks,
Aiden
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