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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / voided transactions no...
Microsoft Dynamics GP (Archived)

voided transactions not posting to GL

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Posted on by christinad 4

One of our employees recently voided a couple of customer invoices/debit memos.  They are showing as voided in Receivables Mgmt, but have not posted to the GL.  There are no unposted batched sitting in the Financial module, so I am unsure why these voids did not produce a batch to post to the financial side.  Any ideas what may have caused this?  We have already fixed the issues by manually posting a JE to the GL, but I am curious as to why this occurred so we can, hopefully, avoid it happening again.

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  • Community Member Profile Picture
    Community Member on at

    Could someone have deleted the batch?

    Could it have been posted to another period?

    Check the posting journal in sales and try to trace the transaction (TRX source) to the GL

  • Suggested answer
    Manikandan Profile Picture
    Manikandan 2,845 on at

    Hi Christinad,

    1. Please make sure whether the JE is created or not. You can inquire this, based on the accounts, or voided batch number.

    2. If you are confirmed that JE is not created, then create JE and close the issue first.

    3. To find out the cause of the issue, make sure is there any customization on that window. If so, analyze the scripts of the customization and make sure everything written properly.

    4. If not, is might be happened by power disconnection or LAN disconnection between UI and server while posting.

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