tax calculated incorrectly

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Posted on by jrk7352

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On a few SOP invoices, sales tax is including nontaxable items. There is a tax schedule associated with the customer. If I click on the arrow next to tax in the SOP invoice, I see the tax schedule and the tax amount is on the entire purchase including the nontaxable items. Deleting the tax schedule, saving the invoice and reselecting the tax schedule doesn't change anything. All was working fine for several months.

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Richard Whaley 25,195 on at

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Setting your sales tax schedules correctly is complex and cannot be described here. And, while I would love to have you buy one of my books that describes the process, this is Christmas week! Go to our web site, go to Free Stuff->Position Papers->MS Dynamics GP White Papers and download the one on Sales and Use Tax in GP. It tells you everything you need to know to get the tax schedules set correctly.

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Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at

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In addition to accessing Ruchard's fine documents, you might also want to check the Tax Calculation setting in Sales Order Processing Setup Options (Sales>Setup>Sales Order Processing, Options button). Make sure 'Advanced' is selected. If Single Schedule is marked, taxes won't be calculated for freight and miscellaneous charges; however, tax-exempt customers or items will be taxed using the single schedule assigned at the Customer level.

Hope this helps,

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Richard Whaley 25,195 on at

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If I remember correctly Frunk, those switches are covered in my document. ;)

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Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at

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I have no doubt about that Richard. You've created some incredible documentation on GP and as you know - I have almost all of it!

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Jennifer Kaufman on at

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I think I figured out the solution. I just had to click the default button inside the tax summary window so it would pull the tax schedule id from the customer. I did that and it calculated the tax correctly. We started seeing this problem when customers placed orders on our estore and the tax schedule was assigned after the order. I'm thinking clicking the default button after the tax schedule is assigned with update the order. Is my thinking correct?

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Richard Whaley 25,195 on at

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Frank, Just pulling your chain for mis-typing my name....which is my kind of mistake as well.

Jennifer...glad you got it figured out

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Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at

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LOL - I missed that Ruchard.

Your frend - Frunk

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