I have a credit memo out of balance by .01 and cannot figure out how to correct. we attempted to post the entry originally, received an error. Restored the batch however I cannot figure out how to correct the .01. it is not showing on the customer account and under transaction entry, the transaction is not there. any assistance would be appreciated. Thanks.
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Genius. Thanks - scrolled up and the transaction was available. that is not too obvious. Thanks for helping out. it was a receivable transaction btw.
Without digging around in SQL, lets see if we can find the transaction. From Transaction Entry (is this Payables or Receivables?), change the Type = Credit Memo. In the document look-up, try scrolling up in the window, does the transaction show above the next auromated number GP produces (GP look-up will relocate this number to the top of the look-up making it look like nothing else is available for selection)? If not here, does the document appear in the inquiry windows Transaction by Customer/Vendor or Transaction by Document?
Yes I used batch recovery however I cannot go into the transaction to fix it. I can run a report on the batch and it shows me the issue however I don't know where I can go to actually change what is wrong with the transaction. When I go to transaction entry, it is not available. New user to GP so thanks for your patience.
When you say "restored the batch", are you referencing Batch Recovery (Administration > Routines > Batch Recovery)? If not, take a look here to see if the transaction was caught prior to posting. This should allow you to release the transaction causing the issue and allow an edit.
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