BC Team Member License Capabilities in Service Management

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Posted on by ERPlatanos

Hello All,

I am looking for clarification on capabilities for the Business Central Team Member License in the Service Management Module...

Microsoft Documentation clearly states a Team member can edit their Time Sheets, which can be imported to the Service Lines of a Service Order. Can a Team member directly view and edit the /Service Tasks/ assigned to them, then adjust the service lines?

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Jun Wang 8,182 Super User 2025 Season 2 on at

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BC Team Member License Capabilities in Service Management

don't think they can with a team member license. Team Members can perform basic functions like entering timesheets, but they usually have read-only access to most other data and functions.

Jun Wang

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YUN ZHU 92,367 Super User 2025 Season 2 on at

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BC Team Member License Capabilities in Service Management

Hi, you can submit your ideas to MS Ideas, and if there are enough votes, Microsoft may add these features in future versions.

Missing a feature? Post or vote for ideas on: aka.ms/BCIdeas

Thanks

ZHU

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ERPlatanos 73 on at

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BC Team Member License Capabilities in Service Management

Thanks for the replies, everyone!

Judy,

You're correct that it specifically states updating Time Sheets for jobs. I assumed updating them as a Service technician should be the same.

I could understand Microsoft blocking functionality to create/modify/delete on Service Orders, Service Lines, or Service Item Worksheet.

I would hope Micrsoft allows users with Team member licenses to update their own Time Sheets with service hours, similar to Job Task hours. Then, the "Time Sheet manager" with Premium license can approve the hours, then import to Service Lines. That's my thought process but I don't know how to confirm that.

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Dr Gomathi MVP, MCT... 389 Super User 2025 Season 2 on at

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BC Team Member License Capabilities in Service Management

Hi,

Please check here https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/deployment/app-components

Regards,

Dr. Gomathi S

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Judy Microsoft Employee on at

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BC Team Member License Capabilities in Service Management

Hi, the BC Team Member License can edit job time sheets for approval. And it did not mention it can edit the Service Task:

The reference document:

Dynamics 365 Licensing Guide_Dec 2023.pdf

Hope it helps.

Best Regards,

Judy

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YUN ZHU 92,367 Super User 2025 Season 2 on at

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BC Team Member License Capabilities in Service Management

Hi, as far as I know it's not possible, only Time Sheets.

Hopefully other experts can give you better advice.

Thanks.

ZHU

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