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No approval email notification BC20

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Posted on by CU01100927-0

I cannot receive approval email notification ?

Test email is succeesful but when user send po approval . I did not receive approval request email.

Job queue entries not show error.

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Vaishnavi J 3,062 on at

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Hi,

1. Did you set up the email account in the email account page marked as default?

2. Did you add email address of the approver in the Approval user setup?

3. Did you use Notification Setup in Approval user setup and can you share the screenshot too?

4. Check if the below highlighted part is present in your workflow?

if all the points mentioned above are covered and still you are unable to receive any notification then kindly share the screenshots for the following Approval user setup, Email accounts, Notification Setup, Workflow.

If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much

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CU01100927-0 59 on at

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I already setup all that your suggest but still not receive email. TT

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Vaishnavi J 3,062 on at

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Hi Nam,

Did you add the approval Id in approval user setup who is going to approve which user?

if Test User has raised a approval request the notification will be send to Vaishnavi User.

and did you created the workflow from the standard template or your own ?

Also can you share the notification entries screenshot search it globally?

If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much

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CU01100927-0 59 on at

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Hi Vaishnavi Joshi,

I used standard workflow template.

Thanks for your help.

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Chameera Kavinda 510 on at

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Hi,

Check the email outbox in BC whether there is an error for sending mails.

Thank you.

Chameera

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CU01100927-0 59 on at

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Dear All,

I already got email notification. The root cause is setup on Enable task schedule is not active.

Thank you everyone.

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