We have been having an issue lately which is causing difference between GL and sub ledger. It is not specific to any vendor. In some instances, when the AP clerk records a credit note, system is automatically calculating an amount and recording it in Discount account.
We have checked vendor setups but did not find anything. How do we locate the source of this calculation and why it is not happening for every credit note ?
Would appreciate any help!
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I'm guessing there is no relationship between the prompt pay discount vendors and the ones without prompt pay discounts. In other words, the credit note auto discount may happen on a vendor with no prompt pay discount. Yes? What GL account is being used when these discounts are created? Is it one that you set up in the Accounts area as the default for trade discounts? There's got to be something unique to the vendors or the way the credit note is being entered. Are they entered as Credit memos or with the Returns document type?
Kind regards,
Leslie
Some of these vendors do have discount setup. But there is nothing setup for Credit. Actually, there is no option to setup discounts on credits.
Hmmm, interesting. You've got no trade discount set on the vender yet it is creating one. I haven't tested this, but do the vendors have payment terms that call for a prompt payment discount of any kind?
Kind regards,
Leslie
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