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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 Workflow ...
Microsoft Dynamics CRM (Archived)

Dynamics 365 Workflow Process page will not open for Order Line (Order Product) only! (Version 9.0 only)

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Posted on by Saif Ehsan 360

When creating a new process, the Workflow process page throws an error if the workflow entity chosen is Order line. All other entities are fine, just this one entity. Why do you think?

57813.Error.png

and when you try to activate an already created workflow, you get this error:

2656.error-2.png

The log file of the second error reads:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Dialogs.ActivateDialogPage.ConfigureForm()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at ASP._grid_cmds_dlg_activate_aspx.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #07E6604CDetail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>cd5853fe-b0a3-4df8-aaeb-b0574daccf11</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---&gt; System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Dialogs.ActivateDialogPage.ConfigureForm()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at ASP._grid_cmds_dlg_activate_aspx.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #07E6604C</Message>
<Timestamp>2018-02-18T23:12:06.3520276Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault>
<ActivityId>cd5853fe-b0a3-4df8-aaeb-b0574daccf11</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Dialogs.ActivateDialogPage.ConfigureForm()
at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #40BFA06D</Message>
<Timestamp>2018-02-18T23:12:06.3520276Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

Any ideas?

*This post is locked for comments

  • Saif Ehsan Profile Picture
    Saif Ehsan 360 on at
    RE: Dynamics 365 Workflow Process page will not open for Order Line (Order Product) only! (Version 9.0 only)

    Microsoft is moving forward and are currently investigating the issue for our instance. How long? not sure. But hopefully, we have an answer soon!.

  • Saif Ehsan Profile Picture
    Saif Ehsan 360 on at
    RE: Dynamics 365 Workflow Process page will not open for Order Line (Order Product) only! (Version 9.0 only)

    Nup, I am still waiting on an open Microsoft Ticket and nothing is coming back from them. I think this is to do with Dynamics 365 Version 9.0.0.7 or something. 3 Months ago it would've been working and after that update it would've stopped. Why, I have no idea. It still allows you to create the workflow, but you can't open it.

    I am also having issues with solution upgrade along with this, everything has been smooth until the error with the workflow appeared, now the production environment of my client is messy so no choice but to wait for Microsoft.

    Some people suggested Workflow elements or something above, I haven't tried it, but it should'nt do Microsoft's job of fixing the product.

    I am frustrated tbh. Hopefully they can sort this out and I will let you know here :-)

  • Hilde Verhoeven Profile Picture
    Hilde Verhoeven 50 on at
    RE: Dynamics 365 Workflow Process page will not open for Order Line (Order Product) only! (Version 9.0 only)

    Hi,

    I have the same issue since today with a workflow at Order Product. The workflow works fine, de last 4 months.

    Have you a solution for your problem?

    Kind regards,

    Hilde

  • Saif Ehsan Profile Picture
    Saif Ehsan 360 on at
    RE: Dynamics 365 Workflow Process page will not open for Order Line (Order Product) only! (Version 9.0 only)

    I will certainly give this tool a go. I do know that workflows on order line is restricted and with all instances (including Version 9.0) I was never able to create a new order line via workflows.

    But the system never stopped me from creating the workflow (even version 9.0), I was always able to open the workflow settings page. Only since about a week ago that it started just throwing the error. So I am now almost certain it is a bug. Microsoft support are stalling because I am on Tier 1 support lol but let's see what they say. So far it has escalated only one level up.

    This tool though you mentioned surfacing here is awesome. I will be installing and trying. So thank you :-)

  • MrHospers Profile Picture
    MrHospers 75 on at
    RE: Dynamics 365 Workflow Process page will not open for Order Line (Order Product) only! (Version 9.0 only)

    Hi Saif,

    Was looking for a solution myself. But this is not a bug in version 9. This was also the case in earlier versions, see:

    community.dynamics.com/.../178584

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Dynamics 365 Workflow Process page will not open for Order Line (Order Product) only! (Version 9.0 only)

    Hi Saif,

    It does look like a bug. I am able to replicate this on a new plain V9 organisation. I would suggest you to contact MS on this.

    Hope this helps.

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